Customer Service Rep - 113 Radio City Dr.

Job Description

Join our dynamic team at our Pekin, United States location as a Customer Service Representative! We're seeking a friendly, detail-oriented professional who is passionate about delivering exceptional customer experiences. In this fast-paced role, you'll be the voice of our organization, handling customer interactions with professionalism, empathy, and enthusiasm while supporting our operational excellence.

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a positive, helpful tone
• Process cash and credit card transactions with precision and attention to detail
• Deliver outstanding customer service by addressing inquiries, resolving concerns, and ensuring every customer interaction leaves a positive impression
• Collaborate with team members to ensure smooth operations during peak periods and support colleagues as needed
• Maintain a clean, organized work area while adhering to all company standards and safety protocols
• Prepare products according to company specifications and customer requirements with accuracy and care
• Assist with additional operational tasks, including restocking supplies and maintaining inventory
• Lift and move items weighing up to 25 lbs. as required in the course of daily duties
• Demonstrate flexibility and resilience in adapting to changing priorities and customer needs

Qualifications

**Required Skills & Experience:**

• Excellent communication skills with the ability to interact professionally and courteously with customers and team members
• Strong attention to detail and ability to follow directions accurately
• Basic math skills for handling cash transactions and order calculations
• Ability to multitask and work efficiently in a fast-paced, dynamic environment
• Positive attitude, friendly demeanor, and genuine enthusiasm for helping others
• Team player mentality with a collaborative approach and willingness to support colleagues
• Physical ability to stand for extended periods and lift up to 25 lbs. regularly
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Reliability, punctuality, and strong organizational skills
• Problem-solving abilities and patience when handling customer concerns

**Preferred

Qualifications

• Previous customer service experience in a retail or food service environment
• Food handling or food service experience
• Experience working in a high-volume, customer-facing role
• Familiarity with point-of-sale (POS) systems or cash handling procedures