Farmers Insurance Customer Service Rep

Job Description

Job Description

For more than 24 years, Farmers Insurance - Carrie Joos Agency has been a proud partner of Farmers Insurance, consistently ranked among the top 1% of agencies nationwide. Our success is built on teamwork, service, and a commitment to excellence. We’ve earned Farmers’ highest honors, including Presidents Council, Toppers Club, MDRT, and Championship recognition. Our culture is supportive and growth-oriented, where learning is a continuous process and every team member contributes to our shared success.

We’re seeking a detail-oriented and customer-focused Insurance Customer Service Sales Representative to join our award-winning team. In this role, you’ll provide outstanding support to our clients and producers, ensuring every customer interaction reflects our commitment to service and excellence. You will get to learn how to cross-sell to our current clients to earn commission. You’ll thrive in a fast-paced, team-oriented environment where learning, collaboration, and growth are encouraged.

• Base pay $45,600 per year plus commission and bonuses!
• Paid time off and health insurance
• Retirement plan and career growth opportunities
• Hands-on training and ongoing mentorship
• Monday-Friday schedule with evenings and weekends off

If you’re motivated, organized, and ready to contribute to a top-performing agency, we’d love to hear from you. Apply today!

Responsibilities

• Support producers by providing prompt, accurate, and courteous client service
• Prepare and process quotes, applications, endorsements, and certificates of insurance
• Review, update, and maintain policy records to ensure accuracy and compliance
• Handle phone inquiries, emails, and in-person client interactions with professionalism and care
• Manage client files, billing, payments, and account documentation efficiently
• Cross-sell opportunities to current clients

Requirements

• Over 18 years of age with a high school diploma or equivalent
• Property & Casualty license (or ability to obtain)
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Dependable, ethical, and self-motivated
• Skilled with Microsoft Office and comfortable navigating multiple systems
• Have a valid drivers license
• Be coachable and able to learn new skills

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan