MEDICAL ASSISTANT

Medical Assistant

Reports To: Outpatient Program Director

Qualifications

• Graduate of an accredited school of medical assistants.
• Minimum of 1 year experience as a Medical Assistant, experience in behavioral health care preferred.
• Certification in Basic Life Support required.
• Certification in non-violent crisis intervention.

Core Responsibilities

1. Support and implement the Mission, Vision, and Core Values of Beacon Behavioral Hospital.
2. Uphold and embody Beacon Behavioral Hospital's 5 Commandments for Exceptional Customer Service.

Specific Responsibilities and Duties

• Performs administrative and clinical duties under the direction of the Physicians. Assists with other duties as assigned.
• Provides quality care to patients and assists the Physician and Nurse in the clinical setting.
• Participates in the planning, coordinating and documenting total patient care in conjunction with the multidisciplinary treatment team and under the direction of the physicians.
• Prepares charts for patient visits with proper paperwork. Takes vitals, gathers admission information, and inputs data into the electronic medical records.
• Schedules follow up appointments and assists with discharge planning. Faxes outgoing referrals and medical records requests, etc.
• Accurately reports and records the patient's condition and care, including signs and symptoms which may be indicative of change.
• Assists the patient with activities of daily living while teaching appropriate self-care techniques.
• Assists in answering the phones, and scheduling Intake appointments.
• Completes, maintains, and submits accurate and relevant clinical notes.
• Displays flexibility and willingness to help others, identifies and offers solutions to problems, vision, foresight, and customer sensitivity.
• Performs job with efficiency necessary to complete assignments within established time restraints and procedural guidelines.
• Organizes and prioritizes work while being cost-effective and conserving resources.
• Able to tolerate high-stress and high volume work.
• Deals constructively with stress, uses appropriate customer etiquette in dealing with patients, families, and inquiries.
• Offers and accepts constructive feedback and responds appropriately to direction.
• Works positively with both internal and external customers.
• Is punctual in all aspects of work, and adheres to attendance policy.
• Good physical and mental health as evidenced by warm empathic attitude.
• Respect for the dignity and worth of others and a high sense of personal integrity.
• Ability to work under close supervision with distractions/demanding patients and follow both verbal and written instructions.
• Ability to satisfy requirements for Healthcare Provider CPR and CPI (Crisis Prevention Intervention).

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.