Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Delivery Manager

$100k - $175k

Finix

Job Description

Job Description

About Finix

Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

 

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

About the Role:

Finix is seeking a relationship-focused and detail-oriented Customer Delivery Manager to manage Finix’s strategic customer base. The Customer Delivery Manager strives to increase Finix’s long-term value by aligning strategic and key initiatives with those of our Customers and Partners.

 

As a Customer Delivery Manager, you will be responsible for managing the end-to-end delivery of our payment acceptance and payouts solutions to platform clients, ensuring a seamless and successful implementation process. In this role, you will collaborate closely with cross-functional teams, including sales, product development, support, and risk/underwriting, to meet client requirements and exceed their expectations.

You Will:
  • Produce and report performance metrics to internal and external stakeholders
  • Hold quarterly business reviews with clients
  • Participate in internal evaluations of new products or services being considered for the roadmap
  • Establish and cultivate strong relationships with senior executives across different business units within our customers’ organizations
  • Collaborate cross-functionally with teams internally to define priorities, plan joint roadmaps, and help solve critical issues across the organization
  • Represent and advocate for our customers during internal conversations
  • Operate in a fast-paced environment, juggling priorities of multiple internal and external constituencies
  • Work on a variety of initiatives with customers including, but not limited to, product partnerships, distribution, and commercial partnerships
  • Leverage our tooling to ensure all customer data is updated, visible to the organization, and actionable
  • Use customer performance metrics to convey the value of our product and the contribution of Finix’s capabilities to customer goals
  • Uncover opportunities to help our customers unlock revenue growth and impact to their businesses
You Are:
  • Consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities.
  • Comfortable traveling to visit customers onsite attend industry trade shows, and host customers in our SF office
  • Excited to pursue revenue retention and customer health targets that will make our company successful
  • Self-motivated — Able to be proactive and flourish with minimal guidance within uncertain and ambiguous environments
  • A strong verbal and written communicator
You Have:
  • 3+ years of experience in Relationship Management, or similar roles at a top technology payments company
  • Experience working closely with Tier 1 SaaS and technology companies, financial institutions, and/or card networks at senior levels
  • Immense pride in your work, and approach even little tasks with craftsmanship and care. You sweat the details
  • You have excellent, thoughtful written and verbal communication skills. Effective communication is one of your superpowers
  • Experience with contract renewals and negotiation
  • Ability to identify product gaps and realize opportunities to solve with new or existing products (cross-sell/Upsell)
  • Strong product instincts and ability to identify opportunities for customers to utilize existing and in-development products
  • Prior knowledge/experience in the payment industry
  • Ability to partner with Finix product organization to build world-class features for existing customers

-----------------------------------------

 

Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

 

Role: Customer Delivery Manager

Level: IC3 - IC4

Location: San Francisco

Salary Range: $100,000 - 175,000 OTE/yr + Equity + Benefits

 

Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire (remote) salaries. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Vacancy posted 17 days ago
Similar jobs that could be interesting for youBased on the Customer Delivery Manager in San Francisco, CA vacancy
  • $112k - $168k

     ...most complex challenges and deliver more impact together. Role description: We are looking for an individual with ability to manage the production of design team deliverables SD - CA, lead/participate with the design team (including GEC members) in developing contract... 
    Suggested
    Full time
    Contract work
    Part time

    Arcadis

    San Francisco, CA
    6 hours ago
  • $138k - $190.3k

     ...this mission. If you are too, let's talk. The Customer First Team We are a team of Identity and Access Management experts. We help customers, businesses, and organisations...  ...Summary Reporting to the Manager of Partner Delivery Success, this role will be responsible for... 
    Suggested
    Local area
    Worldwide
    Flexible hours

    Okta

    San Francisco, CA
    4 days ago
  •  ...hire the "best" candidates. The Program Lead will oversee and manage a Data Center Program within Advanced Manufacturing. This role...  ...a proven track record of successfully leading digital delivery teams. Exhibit excellent written and verbal communication skills... 
    Suggested
    Work at office

    Jacobs

    San Francisco, CA
    2 days ago
  •  ...Product Delivery Manager Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As... 
    Suggested

    Chase

    San Francisco, CA
    1 day ago
  • $150k - $165k

     ...Overview Evolver is seeking a Technical Delivery Coordinator. This individual plays a key role in ensuring the seamless execution of...  ...days in office). Responsibilities Delivery Coordination & Issue Management Serve as the first point of contact for techno-functional... 
    Suggested
    Work at office
    Flexible hours

    EmergencyMD

    San Francisco, CA
    5 days ago
  •  ...the PM who makes FDEs 10x more effective. You are part product manager and part engagement leader. When Ciridae ships an AI operating...  ...agendas, change management, and the business case that translates delivery into language a CFO or investor can use. You're running the... 
    Day shift

    Ciridae Ltd.

    San Francisco, CA
    1 day ago
  • $180k - $220k

     .... For more information, please visit As a Senior Technical Delivery Manager (TDM) , you’ll guide client engagements from ideation to deployment...  ...engineers, and designers to build products that delight our customers. Proactively identify assumptions, dependencies, issues,... 
    Contract work
    Remote work
    Flexible hours

    Primer

    San Francisco, CA
    5 days ago
  • $114k - $211k

     ...Services, you would define, prioritize, manage, and deliver a portfolio of projects that...  ...Reltio, our channel partners, and our customers. The role covers all customer-facing, partner...  ...sign-offs Adherence to The Reltio Way Delivery Methodology Lead teams of architects,... 
    Remote work

    Reltio

    San Francisco, CA
    3 days ago
  • $100k - $200k

     ...run real business processes at scale. The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-...  ...McKinsey Associate Partner model applied to enterprise AI delivery. You are the single point of accountability for your accounts... 

    EMA

    San Francisco, CA
    1 day ago
  •  ...Messenger, Pinterest, Google, and Salesforce. About the Role Every customer success team is told to drive adoption in a product they can't...  ...What We're Looking For 4+ years in customer success, account management, or solutions consulting at a technical B2B product, carrying... 
    Full time
    Work from home

    Lightfield

    San Francisco, CA
    4 days ago
  • $138k - $150k

     ...industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science...  ...us in creating a better world of work. We’re seeking a Senior Customer Success Manager to support our Enterprise customers (1,000+... 
    Full time
    Work at office
    Local area
    2 days per week

    Culture Amp

    San Francisco, CA
    6 hours ago
  •  ...angels across many industries, including the world's foremost experts in AI. About the Role We're hiring our first Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia. Our customers range from scrappy AI startups... 
    Full time
    Work at office
    Visa sponsorship
    Flexible hours

    Cartesia

    San Francisco, CA
    1 day ago
  • $110k - $150k

    Solutions Delivery Manager/Lead Position will Lead IT solutions delivery for R&D operations. You will develop and implement strategies for system lifecycle management and manage technical ownership of industry-specific R&D systems, ensuring optimal performance and compliance... 
    Full time

    Green Key Resources

    San Francisco, CA
    1 day ago
  • $265k - $320k

     ...ABOUT THE ROLE At Anthropic, we believe the next generation of Customer Success looks fundamentally different; most customer outcomes...  ...without a human in the loop. As a Success Programs Manager, you'll own a portfolio of those programs and flex across whatever... 
    Full time
    Work at office
    Visa sponsorship
    Flexible hours

    Anthropic

    San Francisco, CA
    6 hours ago
  • TaskRabbit is hiring an Operational Owner for Delivery in San Francisco. This hybrid role involves overseeing supply metrics, balancing demand, and driving operational excellence. Candidates should have a Bachelor's degree and at least 5 years of related experience. Proficiency... 
    Flexible hours

    TaskRabbit

    San Francisco, CA
    1 day ago
  • $216k - $270k

     ...development plan, a trained and coached manager, the most amazing team you’ve ever met (...  ...before applying. As BetterUp’s Client Delivery Director (‘CDD’) you’ll play a crucial role...  ..., timeliness, value realization and customer experience (both customer and internal facing... 
    Work experience placement
    Summer holiday
    Work at office
    Local area
    Flexible hours
    2 days per week

    BetterUp

    San Francisco, CA
    1 day ago
  •  ...platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books - all in one connected...  ..., surrounded by a team that is enthusiastic about our customers and passionate about our products. Your role will involve direct... 
    Full time

    Rho

    San Francisco, CA
    6 hours ago
  •  ...Delivery Director at BairesDev The Delivery Director role is responsible for portfolio-level leadership across multiple client engagements, typically composed of several Delivery Managers, Project Managers, and technical delivery teams. The focus of the role is ensuring... 
    Remote work
    Work from home

    BairesDev

    San Francisco, CA
    5 days ago
  •  ...imagination, delivering impressive returns for our clients. The Delivery department at AKQA is the operational backbone of how great...  ...distance. You will be close to the work, leading a team of project managers, setting the standard for how delivery is done, and holding... 
    Work at office

    twentysix

    San Francisco, CA
    4 days ago
  • $106k - $150k

     ...The Role At Affinity, we're building a world-class Customer Success organization and we’re looking for a Customer Success Operations Manager to be the key driver for how we scale, operate, and deliver value to our customers. In this role, you’ll drive the roadmap behind... 
    Work at office
    Worldwide
    Flexible hours
    2 days per week
    3 days per week

    Socket

    San Francisco, CA
    1 day ago
  •  ...spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the...  .... Learn more at envoy.com About the role We are looking for a Customer Success Operations Manager to help scale and optimize our post... 
    Local area
    Immediate start

    Envoy

    San Francisco, CA
    2 days ago
  • $81k - $105.1k

     ...Scaled Customer Success Manager Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise... 
    Live in
    Work at office
    Immediate start
    Relocation
    Shift work
    3 days per week

    Box

    San Francisco, CA
    3 days ago
  • $190k - $215k

     ...Senior Customer Success Manager Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens... 
    Full time
    Temporary work

    G2 Venture Partners

    San Francisco, CA
    2 days ago
  •  ...Customer Success Manager Our mission is to reverse chronic illness back to 1970s levels and make Americans healthy again. We will do this by shifting hundreds of billions of dollars away from our current broken healthcare system, and towards effective lifestyle interventions... 
    Shift work

    TrueMed Inc

    San Francisco, CA
    3 days ago
  •  ...Customer Success Manager It's time that payments work for merchants, not the other way around. Ansa is building a branded wallet solution to increase customer retention and unlock new growth opportunities. Ansa helps innovative and growing companies by providing... 
    Relocation
    Shift work

    Ansa

    San Francisco, CA
    5 days ago
  •  ...visits, deployed to thousands of clinicians, and we're just getting started. Job Overview: We are looking for a Customer Success Manager to join our growing team. You will be on the front lines, communicating directly with clinicians, supporting onboarding,... 
    Work from home
    Flexible hours

    Roger Healthcare

    San Francisco, CA
    5 days ago
  • $130k - $178k

     ...an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Commercial Sector at Okta. You will... 
    Local area
    Worldwide
    Flexible hours
    Shift work

    Okta, Inc.

    San Francisco, CA
    4 days ago
  •  ...toolkit for working with documents the way a human would, combining custom in-house and leading frontier models to power efficient and...  ...build our customer success function from the ground up while managing a portfolio of high-value customers to drive logo retention and... 
    Work at office
    Local area

    Reducto

    San Francisco, CA
    1 day ago
  •  ...Customer Success Manager Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose. Teams at Ramp, Notion, and leading AI labs use... 
    Work at office

    Juicebox

    San Francisco, CA
    4 days ago
  • $165k

     ...A bit about us: We are looking for an experienced Customer Success Manager to join our fast-paced Tech Services team. This role is integral to our company's success and growth, acting as the critical liaison between our clients and our services. The ideal candidate... 
    Local area

    Jobot

    San Francisco, CA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Delivery Manager. Be the first to apply!