Crisis & Incident Management Consultant

Crisis & Incident Management Consultant

ECLARO is looking for a Crisis & Incident Management Consultant for our client in New York, NY. ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you're up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• Experienced Enterprise Resilience consultant to provide targeted, execution-focused support across a visible and high-priority initiative.
• This role is designed to accelerate delivery against a critical enterprise resilience effort supporting Crisis & Incident Management enhancements.
• Will be expected to operate in a fast-paced, cross-functional environment, delivering tangible outcomes within defined timelines.

Responsibilities:

• Crisis & Incident Management:
• Support execution of a structured enterprise Crisis & Incident Management enhancement roadmap across business, technology, and corporate functions.
• Translate roadmap milestones into actionable workplans and drive delivery to defined timelines. Ability to shape concepts and effectively incorporate into plans and selected approaches.
• Track and report progress against defined milestones, identifying risks and delays.
• Coordinate across multiple workstreams to ensure alignment and timely delivery of outputs.
• Develop and refine key deliverables, including operating models, governance frameworks, and response procedures.
• Synthesize stakeholder input into clear, actionable documentation and recommendations.
• Support preparation of materials for senior leadership updates and decision-making forums
• Strong project management skills and ability to partner with senior leaders across business lines.
• Assist in resolving execution challenges and removing blocks across teams.

Required Qualifications:

• 9–10+ years of experience in crisis & incident management with a strong focus on execution and delivery.
• Demonstrated experience supporting or executing crisis/incident management processes in complex, cross-functional environments.
• Proven ability to translate strategic roadmaps into executable workplans and drive delivery against defined timelines.
• Strong experience coordinating across business, technology, and corporate functions to deliver against shared objectives.
• Experience developing and refining Crisis & Incident Management frameworks, governance structures, and response procedures.
• Ability to track execution progress, identify risks, and proactively resolve delivery blockers.
• Strong stakeholder management skills, including engagement with senior leadership and cross-functional teams.
• Excellent written and verbal communication skills, including development of executive-level materials and reporting.
• Ability to operate effectively in fast-paced, high-pressure environments with shifting priorities.

Preferred Qualifications:

• Experience supporting or enhancing enterprise Crisis & Incident Management programs in large, complex organizations.
• Experience in financial services or other highly regulated environments.
• Familiarity with crisis simulation exercises, incident response coordination, or real-event support.
• Experience working with or aligning resilience frameworks (e.g., NIST, ISO 22301, FFIEC) in a practical, implementation-focused capacity.
• Analytical and detail-oriented
• Solution-focused mindset
• Strong stakeholder engagement skills
• Ability to work independently
• Comfort working under pressure

Pay Rate: $117.92/Hour. If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.