Assistant Store Manager

Retail Store Manager

Leads the daily operations of the sales floor at a Retail Store location for Goodwill of the San Francisco Bay to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.

Responsibilities:

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Leads the day-to-day operations of the sales floor.
• Ensures that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities.
• Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
• Processes complex sales transactions, including customer returns.
• Ensures that Team Members are operating per company standards and procedures.
• Will need to travel to other Goodwill of the San Francisco Bay locations in order to assist other stores and to attend personal training and development classes.
• Transfers to different stores at any given moment due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Maintains regular and consistent in-person attendance.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Key Competencies/Enabling Attributes:

• Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.
• Acquires and Retains Top Talent Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.
• Fosters a Foundation of Trust Establishes an environment of trust and respect that inspires high engagement.
• Builds Diverse Partnerships Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.
• Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
• Manages Performance and Results Develops and executes plans that drive accountability for operational success.
• Makes Sound and Timely Decisions Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.
• Surpasses Customer Expectations Establishes an attitude and commitment to "wow" the customer.
• Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, & drive business growth.
• Applies Business and Financial Reasoning Understands how the team's performance and financials contribute to the success of the Goodwill Mission.
• Acts Strategically Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.
• Embraces Change and Innovation Establishes an environment that anticipates and embraces change.

Qualifications:

• High School Diploma, GED, or equivalent work experience
• One-year work experience in Retail Management required
• One-year customer service experience required
• Proficient in Microsoft Office Suite
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently

Working at Goodwill is more than a jobit is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at View phone number on click.appcast.io option 6 or View email address on click.appcast.io if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at View phone number on click.appcast.io, option 5.

Phishing Scam Warning: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay ("GCNA/GIMV/GSFB") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV/GSFB only use company email addresses, which contain "@goodwillaz.org" or "@gimv.org" or "@sfgoodwill.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV/GSFB please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( to learn how to report it.