Laboratory Assistant (Phlebotomist)

Laboratory Assistant (Phlebotomist)

Essential Job Responsibilities

Clinical Duties:

• Verifies patient by confirming two (2) patient identifiers (i.e. Name & Date of Birth)
• Perform clinical intake prior to lab procedure(s)
• Complete venipuncture questionnaire with the patient prior to obtaining blood samples
• Scan all venipuncture documents within 24 hours of blood draw
• Verifies lab requisitions placed in Electronic Health Records (EHR) by providers
• Identify and separate frozen orders from the master requisition and create new accession (frozen) where applicable
• Explain the venipuncture procedure to the patient
• Select blood sample collection tubes and use them in the appropriate order of draw
• Obtain blood sample(s) by performing venipunctures, fingersticks, heel sticks, or PKUs on infants/newborns
• Ensure accuracy of preprinted requisitions and labels prior to and post collections by PCAs/Medical Support staff
• Ensure accurate labeling of all specimens delivered to the Lab by PCAs/Medical Support staff
• Ensure PCAs/Support staff accurately identify collected specimens by clearly initialing all labels attached to tubes/containers
• Ensure the referring provider matches the ordering provider
• Ensure the application of venipuncture charges to the system
• Maintain specimen integrity by using aseptic technique, following department procedures; observing isolation procedures
• Maintain specimen integrity by centrifuging within the time required (clotting time to be no longer than 15minutes)
• Confirm timely collection of specimens placed outside in after-hours boxes for Quest/LabCorp. Checkboxes every morning
• Performs all CLIA waived inhouse testing as requested by providers (With the exception of urine drug screens)
• Maintain credibility of inhouse waived testing result(s) by performing recommended quality controls
• Maintain quality results by following department protocol/procedures and accurately recording results in the quality-control log
• Scrub Lab schedule the day prior to lab appointments for patients falling within the recommended age group for "FIT Test", offer and perform on their arrival
• Introduce any seasonal vaccines, i.e., influenza to patients with lab appointment, then task assigned PCA for administration

Clerical and Administrative duties:

• Check Lab schedules to ensure Provider(s) order the day prior to patient(s) appointment
• Maintain inventory control of laboratory supplies & equipment
• Generate and resolve TNP/TIQ reports daily
• Check Laboratory inventory and discard expired items
• Clean and maintain work area and all laboratory equipment and supplies
• Organize and prioritize work for timely completion
• Ensure updated calibration of all lab equipment

Quality Assurance/Compliance:

• Ensures medical laboratory operations fully comply with Agency and HIPAA requirements
• Maintain a strict level of confidentiality relating to laboratory results and records
• Comply with professional standards, health center policies and procedures, federal, state, and local requirements, and JCAHO standards
• Ensure online training are current as required (i.e. MyLearningPointe and other training)
• Assists supervisor in the training of new staff (peers)
• Ensure the timely submission of monthly QA assessments to the Laboratory Compliance Manager

Culture of Service:

• Compassion: Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone, and nonverbal language.
• Listens: Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
• Competency: Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered.
• Commitment: Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.
• Safety: Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines. Understands and appropriately acts upon the assigned role in Emergency Code System. Understands and performs assigned roles in the organization's Continuity of Operations Plan (COOP).

Physical Requirements:

• Constant standing, talking in person, talking on the phone, hearing/visual acuity and exposure to bloodborne pathogens and hazardous materials.
• Frequent walking, sitting and bending.
• Work is performed in office and laboratory settings.

Other:

• Participates in health center developmental activities as requested.
• Other duties as assigned.

Legal Compliance Notice:

This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.

Travel Required

No. Own transportation is required.

Qualifications

Skills

Required

• Customer Service
• Advanced Customer Focus
• Advanced Compassion
• Advanced Communication
• Advanced Commitment
• Advanced Verbal Communication
• Advanced Oral Communication
• Advanced Team Player

Behaviors

Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

High School or better.

Experience

Required

Two (2) years of experience working in laboratory activities at a medical practice or community health center are required.

Licenses & Certifications

Required

Phlebotomy Certification OSHA Certification Biomedical Waste Cert

Equal Opportunity Employer