Office Manager

For 45 years, Lane & Associates Family Dentistry has been a trusted name in providing exceptional dental care across North Carolina. We’re passionate about our patients, proud of our fun, team-driven culture, and committed to excellence in everything we do. Overview We’re currently seeking an Office Manager to lead our Louisburg team! Position Overview As the Office Manager, you will oversee the day-to-day operations of our Louisburg office, ensuring an outstanding experience for both patients and team members. This leadership role requires a strong communicator and problem solver who can balance operational efficiency, team morale, and exceptional patient care. Key Responsibilities Manage office operations including staff productivity, scheduling, collections, receivables, and expense control Foster new patient growth through community outreach and marketing collaboration Oversee the office’s online reputation and support the team in obtaining 5-star reviews Provide leadership, coaching, and mentorship to team members while ensuring compliance with company policies Supervise daily closing procedures, deposits, and end-of-month reporting with the Regional Director Address and resolve patient and staff concerns with professionalism and empathy Provide ongoing staff training beyond initial onboarding Maintain appropriate doctor/patient ratios for efficient operations Conduct monthly staff meetings and daily morning huddles Manage quarterly inventory and office supply needs Participate in corporate communications and initiatives Perform other duties as assigned Qualifications High School Diploma or GED required Minimum 2 years of experience in a dental office Minimum 1–2 years in a Dental management role Strong leadership and coaching abilities Excellent communication and interpersonal skills Proven conflict resolution and problem-solving skills High level of professionalism and customer service focus Proficiency in dental practice software and computer systems (Denticon experience a plus) Ability to lift 15–20 lbs What We Offer Competitive Pay Quarterly Performance Bonus Potential Comprehensive Insurance Coverage after 90 days (Health, Vision, Dental, Life, Disability, FSA & more!) 401(k) with Employer Contribution Paid Holidays & PTO Fridays Off at 2 PM! Uniform Allowance In-House Paid Training & Development Engaging Company Events & Social Media Campaigns Volunteer Opportunities (Earn Smile Squad Points for Rewards!) Birthday & Work Anniversary Gifts from Ownership and more! #J-18808-Ljbffr