Technology Support Specialist II

Technology Support Specialist II

SYSTEMTEC is seeking a Technology Support Specialist II for a on-site opportunity for candidates in Columbia, SC. Candidate will provide technical support to end users through a 24x7 Technology Support Center, resolving hardware, software, application, and account-related issues while delivering a high level of customer service. The role requires strong troubleshooting skills and the flexibility to work an ongoing after-hours schedule, including nights and/or weekends.

Required Qualifications of the Technology Support Specialist II:

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Must be eligible to obtain the required C2 clearance.
• Must be willing and able to work 100% onsite in Columbia, SC.
• Must be available for an indefinite after-hours schedule that may include nights, weekends, and extended shifts.
• Must have a bachelor's degree in Computer Science, Information Technology, or a related field; OR an associate's degree in a related field; OR two years of related work experience plus two years of technical help desk or comparable experience.
• Strong customer service, communication, troubleshooting, and problem-solving skills are required.
• Ability to provide clear technical guidance to users with varying levels of technical knowledge.
• Ability to work effectively in a fast-paced, phone-based 24x7 support environment.
• Ability to accurately document technical issues, troubleshooting steps, customer interactions, and resolutions.
• Ability to assess the business impact of technical issues and escalate appropriately.

Preferred Skills/Experience of the Technology Support Specialist II:

• Active Directory
• RSA
• Password resets and account unlocks
• Windows and application troubleshooting
• Knowledge-base management and technical documentation
• Gap analysis and technical support process improvement

Responsibilities of the Technology Support Specialist II:

• Respond to inbound customer requests and troubleshoot routine through moderately complex technical issues.
• Assist users with account access, password resets, application concerns, hardware/software problems, and other common technology issues.
• Research reported problems, identify appropriate solutions, and provide clear technical guidance to customers.
• Evaluate issue severity and business impact, escalating complex or critical problems to the appropriate technical resources.
• Document customer interactions, troubleshooting activities, resolutions, and other relevant information in support databases.
• Monitor technology environments and support information to identify potential issues and contribute to maintaining current knowledge-base and technical documentation.

Work Location: Columbia, SC — 100% onsite. The position supports a 24x7 operation and requires ongoing flexibility to work overnights and/or weekends.

Compensation / Benefits: Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, and 401(k) with match. ***Please note: SYSTEMTEC is not set up to employ workers in the states of California, New York, and New Jersey.***