Clinical Liaison

Clinical Liaison LeadThe Spaulding Rehabilitation Hospital Corporation is part of Mass General Brigham, a not-for-profit organization that supports patient care, research, teaching, and community service. We invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummaryThe Clinical Liaison Lead coordinates and leads the activities of the liaison team under the supervision and in collaboration with the Admitting Director or Regional Director. The liaison coordinates the referral process to ensure a smooth transition of patients to Mass General Brigham Home Care. The liaison ensures the patient meets criteria for admission, is clinically appropriate, and is ready to transfer to a post-acute provider. Perform preadmission patient evaluations when required.Essential FunctionsOrient and mentor new team members thoroughly in liaison processes.Monitor staff activity and provide feedback. Identify efficiencies to ensure admission goals are met.Assist with managing and assessing the timely clearance of insurance claims with appropriate escalation as needed.Obtain patient assessment information from a variety of sources, and transmit data in appropriate systems.Identify trends or barriers to achieving established admission targets and communicate to management.Develop and maintain collaborative relationships with internal and external staff to ensure customer satisfaction.Nurture referral source relationships to ensure and maintain customer satisfaction.Support challenging transfers through clinical and supervisory resources.Consider discharge plan alternatives to determine the most suitable plan to meet the patient's needs.Coordinate staffing assignments and reallocate resources to meet the facility's needs.QualificationsEducation: Bachelor's Degree in a related field of study required.Licenses and Credentials: Social Worker, Physical Therapist, Speech-language Pathologist, Occupational Therapist, Registered Nurse, LPN.Experience: Broad knowledge of various insurances and government reimbursements 0-1 year required.Knowledge, Skills and Abilities: Background knowledge/work with a clinically complex patient population. Excellent computer skills with working knowledge of Microsoft Office Suite, and the ability to learn other software applications. Knowledge of Epic is helpful. Strong written, verbal, and electronic communication skills. Highly developed interpersonal and relationship-building skills, working with a diverse population. Must be able to organize and prioritize effectively while working independently and adapting to changing conditions. Effectively solve problems while meeting the demands of all parties. Be comfortable, enjoy working in a fast-paced environment. Be able to make appropriate clinical decisions based on information provided independently.Additional Job Details (if applicable)Physical RequirementsStanding FrequentlyWalking FrequentlySitting OccasionallyLifting FrequentlyCarrying FrequentlyPushing OccasionallyPulling OccasionallyClimbing RarelyBalancing FrequentlyStooping OccasionallyKneeling OccasionallyCrouching OccasionallyCrawling RarelyReaching FrequentlyGross Manipulation (Handling) FrequentlyFine Manipulation (Fingering) FrequentlyFeeling ConstantlyFoot Use RarelyVision - Far ConstantlyVision - Near ConstantlyTalking ConstantlyHearing ConstantlyRemote Type: HybridWork Location: 100 North Beacon StreetScheduled Weekly Hours: 40Employee Type: RegularWork Shift: Day (United States of America)Pay Range: $41.64 - $60.59/HourlyGrade: 8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:1400 The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.