Front Desk Supervisor

Front Desk Supervisor

The Front Desk Supervisor is responsible for overseeing daily front office operations while supporting housekeeping and overall rooms operations. This role ensures exceptional guest service, smooth operational flow, and compliance with Marriott brand standards. The Front Desk Supervisor leads by example, supports team members across departments, and maintains strong organizational and administrative control of front office functions.

WHAT WE OFFER:

• Pay rate: $21.50 per hour
• Medical, dental, vision insurance
• 401(k) with company matching
• Exclusive worldwide Marriott employee travel discount program
• ... and more

DUTIES AND RESPONSIBILITIES

• Supervise all aspects of Front Desk operations, ensuring consistent, high-quality guest service
• Handle guest concerns, complaints, and service recovery professionally and effectively
• Ensure compliance with Marriott brand standards, policies, and procedures
• Train, coach, and support front desk associates to maintain service excellence
• Perform check-in, check-out, reservations, billing, and cash handling duties as needed
• Maintain strong working knowledge of all aspects of Front Desk and Housekeeping operations
• Coordinate daily room status with Housekeeping to ensure accurate availability and readiness
• Support overall rooms operations, including room inspections when required
• Prepare and place supply orders for front desk, lobby, and guest service items; monitor usage trends to ensure appropriate inventory levels
• Restock front desk, lobby, and back-of-house supplies as needed, ensuring work areas remain organized, stocked, and guest-ready at all times
• Prepare guest amenities (welcome items, extended-stay amenities, special requests, loyalty recognitions, etc.) according to brand standards and property guidelines
• Assist with housekeeping coverage or coordination during staffing shortages or high occupancy
• Demonstrate proficiency in FOSSE for reservations, billing, reporting, and night audit support
• Utilize Microsoft Office for reports and communication
• Prepare and manage staff schedules to meet business needs and control labor costs
• Process payroll accurately and on time
• Maintain a high level of organization across all front office functions
• Complete inventory tracking and end-of-month inventory procedures
• Assist management with reports, audits, and operational documentation
• Lead shifts independently when required
• Cover any shift as necessary, including mornings, evenings, weekends, holidays, and overnight shifts
• Support cross-training and teamwork across departments
• Other duties as assigned by management

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• Minimum of 1-2 years of hotel Front Desk experience, preferably within a Marriott-branded property
• Previous supervisory or leadership experience preferred

Required Skills/Abilities

• Proficiency with FOSSE
• Proficiency with Microsoft Office
• Excellent organizational and time-management skills
• Ability to multitask and prioritize in a fast-paced hotel environment
• Strong working knowledge of Front Desk, Housekeeping, and Rooms Operations

Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.