Senior Product Manager for Viking.com

Job Description

Job Description

Senior Digital Product Manager, Digital Experience

Company Overview

A leading organization in the travel and hospitality is seeking a Senior Digital Product Manager to drive the evolution of its primary customer-facing digital platform. Based in Los Angeles, California, this organization is committed to delivering exceptional customer experiences through innovative technology, data-driven decision-making, and continuous digital transformation. This role offers the opportunity to shape high-visibility digital initiatives that directly influence customer engagement, conversion, and satisfaction.

Role Summary

The Senior Digital Product Manager will own the strategy, roadmap, and execution of the organization's flagship website and digital experience initiatives. Based in Los Angeles, California, this individual will partner closely with executive leadership, technology teams, design, marketing, and customer-facing departments to deliver intuitive, customer-centric solutions. This role requires a strong product leader who can balance business objectives, customer needs, analytics, and technical considerations while driving initiatives from concept through launch.

Key Responsibilities

• Own the product strategy, roadmap, and execution for the company's primary digital platform and website experience.
• Lead initiatives from discovery and ideation through requirements, user story creation, development, launch, and optimization.
• Partner with executive stakeholders to define priorities and translate business goals into actionable product plans.
• Manage and prioritize product backlogs while collaborating closely with Agile delivery teams to ensure successful execution.
• Work with UX/UI teams to enhance usability, accessibility, and overall customer experience.
• Leverage customer insights, analytics, testing results, and competitive research to identify opportunities for improvement.
• Collaborate across marketing, engineering, QA, content, customer service, compliance, and other business functions to deliver high-quality solutions.
• Monitor digital performance metrics and user behavior to inform product decisions and prioritization.
• Present recommendations, business cases, and product insights to senior leadership.
• Oversee product releases and proactively coordinate resolution of production issues and platform enhancements.

Additional Details

• Hybrid work model with three onsite days required each week
• Agile environment utilizing two-week sprint cycles
• High-visibility role with significant stakeholder interaction
• Opportunity to influence enterprise-level digital strategy and customer experience initiatives
• Collaborative culture focused on innovation, continuous improvement, and technology-driven solutions
• Encouragement to leverage AI-enabled tools to improve prioritization, analysis, and operational efficiency

Required Qualifications

• Bachelor's degree in Computer Science, Business, Digital Marketing, Information Systems, or a related field
• 5+ years of digital product management experience supporting customer-facing websites, digital platforms, or e-commerce environments
• Demonstrated experience leading digital initiatives from concept through launch and ongoing optimization
• Strong understanding of Agile methodologies, backlog management, sprint planning, and user story development
• Experience collaborating with engineering, QA, UX/UI, content, and business stakeholders
• Strong analytical skills with experience using data and insights to drive product decisions
• Excellent communication, presentation, and stakeholder management abilities
• Proven ability to manage competing priorities in a fast-paced, deadline-driven environment

Preferred Qualifications (Nice-to-Haves)

• Experience within travel, hospitality, consumer digital products, or e-commerce organizations
• Familiarity with web analytics, A/B testing, personalization, and digital optimization strategies
• Experience with product management and collaboration tools such as Jira and Confluence
• Knowledge of analytics and experimentation platforms
• Experience presenting recommendations and influencing executive-level stakeholders
• Familiarity with AI-powered productivity, analysis, or decision-support tools
• Strong understanding of customer journey mapping and digital experience optimization
• Experience managing large-scale, high-traffic websites or digital platforms serving diverse customer audiences

Compensation & Benefits

• $165,000 - $170,000 + discretionary bonus
• Comprehensive medical, dental, and vision coverage with significant employer contribution
• 401(k) program with company match
• Paid vacation, holidays, and sick leave
• Transportation assistance and parking support
• Travel-related employee perks and rewards programs
• Competitive overall compensation and benefits package