Sales Contact Specialist

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day Reporting to the Sales Contact Center Supervisor, the responsibilities include performing key functions within the sales organization including conducting outbound calls to borrowers as well as proper routing of inbound customer calls to appropriate groups. The Sales Contact Center Supervisor will: Perform high-volume of outbound calls to specific sales campaigns Emphasize benefits of Pennymac competitive advantages to highlight how they are beneficial to customer’s needs and provide appropriate rebuttal options as applicable Answer inbound calls from potential borrowers in a timely manner and route calls appropriately Ensure data integrity and documentation within required systems Adhere to assigned schedule, meal and rest breaks Act in accordance department performance expectations and demonstrate behaviors which are aligned with the organization’s desired culture and values What You #J-18808-Ljbffr Pennymac