Automotive Cashier/Appointment Coordinator - Volkswagen

Cashier / Appointment Coordinator

Volkswagen of Tacoma is seeking a highly organized, customer-focused Cashier / Appointment Coordinator to join our service department. This hybrid role is critical to the customer experienceserving as both the first point of contact when scheduling service and the final point of contact at checkout.

We're looking for someone who can multitask under pressure, stay organized in a fast-paced environment, and deliver a consistent, positive experience to every customer. This role is ideal for a professional who takes pride in accuracy, communication, and follow-through, and who is interested in growing within a respected, family-owned automotive group.

The Ideal Candidate

• Exceptional multitasker who performs well in a high-volume environment
• Customer-focused with a friendly, professional demeanor
• Highly organized and detail-oriented
• Comfortable managing phones, payments, and customer flow simultaneously
• Reliable, accountable, and deadline-driven

What You'll Do

• Greet customers promptly and professionally, creating a positive first and last impression
• Schedule service appointments and provide clear, accurate information on services and availability
• Process service and parts invoices accurately and efficiently
• Accept and record payments (cash, check, credit card) and reconcile the cash drawer daily
• Coordinate appointment flow to support Service Advisors and Technicians
• Manage incoming calls, provide backup reception coverage, and route inquiries appropriately
• Stay organized while handling multiple priorities and meeting daily deadlines
• Support the service department with administrative tasks as needed

Additional Responsibilities

• Provide backup receptionist support as needed
• Open, route, and prepare incoming and outgoing mail
• Manage multiple priorities while meeting daily deadlines
• Support the service department with additional administrative tasks

Why Join Volkswagen of Tacoma?

• Customer-First Environment Be part of a dealership known for trust, reliability, and service
• Team-Oriented Culture Supportive, professional work environment
• Career Growth Opportunities to advance within Larson Automotive Group
• Salary - $36,000 - $44,000/annually
• Stability Family-owned organization with long-term vision

Larson Automotive Benefits

• Medical Insurance Eligible after 60 days; $0-cost employee plan available
• Vision & Dental Insurance Optional coverage
• Company-Paid Life & AD&D $10,000 Life / $40,000 AD&D
• Additional Coverage Options Supplemental Life, LTD, Accident, Hospital, Pet Insurance
• 401(k) with Company Match Eligible after 60 days (21+); 50% match on first 4%
• Paid Time Off (PTO) Accrues from day one; usable after 90 days
• Paid Holidays Six paid holidays annually
• Employee Assistance Program (EAP) Confidential support services
• KOFE Financial Wellness Program
• Employee Vehicle Purchase Program Exclusive pricing across all Larson brands

At Larson, we believe everyone deserves to feel respected, valued, and included. We're committed to creating a workplace where every team member has the opportunity to grow and thrive. Our decisions are made with fairness and integrity, and we proudly provide equal employment opportunities to all qualified candidates and employees. We take responsibility for fostering an environment where everyone feels welcome and supportedbecause that's what family means to us.

If you're someone who thrives in a fast-paced service environment, enjoys helping customers, and takes pride in staying organized and accurate, we'd love to hear from you.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training or equivalent combination of education and experience.

Basic mathematical aptitude

Clear and concise communication skills

Customer service experience

Ability to independently problem solve.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.