Customer Service Rep(02814) - 200 East Norris

Customer Service Rep We are seeking a friendly and professional Customer Service Representative to join our team in Ottawa, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction through excellent service and support. Responsibilities include: Answering incoming customer calls and responding to inquiries in a timely manner Processing customer orders accurately and efficiently Handling cash transactions and maintaining proper cash handling procedures Providing exceptional customer service, addressing concerns and resolving issues Maintaining a clean and organized work environment Collaborating with team members to ensure smooth operations Assisting with various administrative tasks as needed Adhering to company policies and procedures at all times Qualifications include: Strong communication skills with the ability to interact professionally with customers Customer-focused mindset with a friendly and positive attitude Flexibility to work various shifts, including weekends and holidays Ability to follow directions and adhere to company protocols Basic computer proficiency for order processing and data entry Excellent multitasking skills to handle multiple customer requests simultaneously Problem-solving abilities to address customer concerns effectively Ability to work in a fast-paced environment while maintaining attention to detail Team player with a willingness to assist colleagues as needed Physical ability to stand for extended periods and lift up to 25 lbs. when required