Nutrition Service Specialist Full Time (Rotating Hours 6:15am-2:45pm, 6:30am-3:00pm, 7:00am-3:30pm, Rotating Weekends & Holidays)

Call Center Specialist

Supports the departmental mission of providing pleasant mealtime experiences to patients by providing physician-ordered nutritional services. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus. All roles assume these attributes of the job:

• Creates a service culture
• Anticipates patient/team member needs and services all patients/customers/team members
• Takes ownership of a problem and ensures a positive outcome
• Serves as a quality assurance control point for every aspect of the operation
• Assumes the role of a patient/customer advocate
• Demonstrates strong written and verbal skills
• Performs other duties as requested by supervision

Job Description:

Call Center Specialist Essential Responsibilities:

According to specific procedures obtain meal orders from patients and visitors in an efficient and timely manner; transposes the order to the system established for menu processing; conducts report processing as directed.

• Obtains meal orders from patients and visitors via the telephone.
• Transposes meal orders into the system established for menu processing.
• Processes reports and updates.
• Verifies meal orders meet diet order parameters.
• Processes diet requisitions.
• Documents required information efficiently and consistently.
• Coordinates Call Center processes with Production and Tray Line areas.
• Mediates patient concerns regarding meal service.
• Communicates with members of other departments effectively and concisely.
• Acts as liaison between Nutrition and Dietetics Department, the patient and nursing unit.
• Demonstrates computer literacy of software used in the position.
• Ensures electronic records are kept accurate and up-to-date.
• Reviews all computer-transmitted data; responds appropriately for each specific diet order or request.
• Uses common sense to care for the sick or handicapped with regard to patient's age and diagnosis.
• Writes menus for Meals on Wheels clients. Ensures the Meals on Wheels diet list and worksheet is kept up-to-date.
• Reports concerns to Dietitians.
• Vocera Dietitian Consults to Dietitians.

Room Service Specialist

According to specific procedures serve meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders, if necessary; assesses the patient's capabilities to utilize the meal order system.

• Serves meals to patients in a professional and efficient manner.
• Instructs patients on meal ordering system following an established script.
• Assists patients and/or family members in placing meal orders, if necessary.
• Assesses patient's ability to utilize the meal order system and follow up with appropriate staff member if unable to participate.
• Mediates patient concerns regarding meal service.
• Orders pantry supplies on nursing units.
• Communicates with members of other departments effectively and concisely.
• Acts as a liaison between Nutrition and Dietetics Department, the patient and nursing unit. Alerts nursing of patients in need of help with eating and feeding. Alerts diabetic patients to turn on call light when their tray is delivered.
• Is capable of reviewing computer diet related information.
• Uses common sense to care for the sick or handicapped with regard to patient's age and diagnosis.
• Communicates effectively with Dietitians.
• Records Calorie Counts.

Expeditor

According to specific procedures, coordinates the assembly of each At Your Service tray during the tray line process; checks all meals for accuracy; ensures the timely delivery of food carts to the nursing units.

• Coordinates the assembly of patient meals during the tray line process
• Checks all meals for accuracy and confirms items called match the written meal ticket.
• Ensures the timely delivery of food carts to the nursing units.
• Checks all food items for acceptability/quality.
• Rejects any unacceptable food items and requests replacement item(s).
• Replenishes supplies on tray line.
• Follows proper food handling techniques according to HACCP and local Agencies.
• Ensures the integrity of stored food items on the tray line.
• Directs staff to reproduce food items as needed to ensure patient satisfaction.
• Communicates well with all members of the Food Service staff, nutrition services specialists and leadership.
• Operates cooking equipment efficiently, utilizing safety measures.
• Portions food items into proper serving containers utilizing proper portion sizes.
• Follows recipes and plating guides for all items served.
• Garnishes food items according to recipes on a consistent basis.

Food Service Starter

According to specific procedures, initiates the assembly of each At Your Service tray during the tray line process.

• Initiates the assembly of patient meals during the tray line process
• Places condiments, silver, tray cover and napkin on each tray.
• Places cold food on each tray according to each tray ticket.
• Checks all food items for acceptability.
• Checks with Expeditor if any food items appear unacceptable.
• Replenishes supplies on tray line.
• Follows proper food handling techniques according to HACCP and local Agencies.
• Ensures the integrity of stored food items on the tray line.
• Communicates well with all members of the Food Service staff.
• Operates cooking equipment efficiently, utilizing safety measures.
• Portions food items into proper serving containers utilizing proper portion sizes.
• Follows recipes and plating guides for all items served.
• Garnishes food items according to recipes on a consistent basis.
• Anticipates patient/team member needs and services them.
• Takes ownership of a problem and ensures a positive outcome.
• Serves as a quality assurance control point for every aspect of the operation.
• Demonstrates strong written and verbal skills.
• Performs other duties as requested.

Handles and stores meats, vegetables, bread products, soups, desserts, salad products and other foods so that proper sanitation, nutritional quality, and freshness are maintained.

• Loads trays onto meal delivery carts.
• Delivers meal carts or requested items to nursing units in a timely and efficient manner according to procedure and policy.
• Communicates effectively to Room Service Specialists and Call Center Specialists.
• Retrieves soiled meal carts from patient care areas.
• Cleans food carts.
• Cleans dishes, dish machine and dish room according to policy.
• Washes pots and pans utilizing the three stage washing technique.

Prepares between-meal nourishment and delivers to Nursing units.

Fills pantry orders and places orders on patient carts to be delivered to individual units.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience Required:

• High School Diploma or equivalent preferred.

Work Shift: 1st Shift (United States of America)

Scheduled Weekly Hours: 40