Customer Service Clerk

Fairfield Municipal Court ClerkReports to the Chief Deputy Clerk, Clerk of Court and Judge. Provides exceptional customer service, financial receipting, data entry and record keeping for the public and attorneys who have business to conduct with the Fairfield Municipal Court. Tuesday - Thursday 7:30 a.m. – 4:30 p.m., 24 hours per week.Examples of Duties:Provide exceptional customer service in-person at the Clerk of Court counter, through email or over the telephone; determine and collect any costs or fees required; receipt and balance collected monies; and respond to customer inquiries.Maintain professionalism and confidentiality. Candidates must possess honesty and integrity of the highest standard and be able to learn quickly.Docket information from court filings in an accurate and timely manner; enter information in the court's case management system; issue appropriate notices; filing and other office duties.Processes accurate and presentable correspondence, documents, reports, records and forms utilizing various office equipment such as computers, scanners, fax machines, copiers, etc.Prepare and coordinate service processing for summonses, subpoenas and the like; arrange for service based on standard procedures (certified mail, regular mail, etc.); update the status in the case management system; and process failure of service attempts.Scan documents into the case file database and verify the accuracy of the scanned document, make appropriate corrections, and inform the supervisor of potential problems.Assist colleagues when necessary due to scheduling, volume, or staffing requirements.Attend meetings and trainings determined to be beneficial as directed by the Clerk of Court.Understand the court's responsibilities, functions, organizational structure and purpose.Able to communicate and work well with others.Performs all other duties as assigned by the Judge, Clerk of Court and/or Chief Deputy Clerk.Typical Qualifications:The ideal candidate, at a minimum, must possess a high school diploma or equivalent; must be eager to learn, committed to excellence, team oriented, effectively manage time and tasks, detailed oriented and:Able to use basic mathematics to collect money and record money transactions.Navigate and utilize technology and word processing to enter and manage case data in the Court's case management system.Skilled in providing optimal customer service.Ability to utilize google translate to communicate with non-English speaking individuals.Keyboarding skills to quickly and accurately enter, access, update and manipulate data.Ability to become proficient in job tasks within the first ninety (90) day probationary period.Able to handle heavy workloads, meet deadlines and handle stressful and sensitive situations.Regular and predictable on-site attendance is required.Teamwork: Works effectively in a team environment to accomplish organizational goals. Builds constructive working relationships with interested stakeholders to identify and meet mutual goals and objectives. Participates as an active and contributing member of teams with a focus on improving offender outcomes and department goals. Shares information as appropriate and credit for team accomplishments. Helps create and maintain strong morale and a feeling of belonging in his/her team. Obtains cooperation from others; seeks and encourages win-win alternatives.Cultural Competence: Values an inclusive organization where the differences of all people are respected, valued and utilized towards achieving common goals. Respects and relates well to people from varied backgrounds, understands diverse worldviews, and supports equal and fair treatment.Dependability and Reliability: Personal responsibility and self-motivated; completes work in a timely, consistent manner; is committed to being available during business hours to further organizational goals; demonstrates regular and punctual attendance; arrives prepared for work; is committed to doing the best job possible; diligently follows through on commitments and consistently meets deadlines.Work Environment: The position's primary work environment entails serving the public in person and over the telephone. These individuals may be agitated, stressed, impolite, unreasonable, or even belligerent; yet, the Court expects its employees to consistently provide prompt, courteous customer service in return. The job can entail long periods of repetitive tasks which requires self-discipline to complete. In addition, the performance of the job duties may entail standing for long periods of time or using the aid of a counter stool. To be successful in this position, an individual must be able to work effectively throughout these changing dynamics and demands.The person selected will undergo a background investigation, fingerprinting and reference checks. The Court requires yearly certification for the Criminal Justice Information Services Security and Privacy Training. The employee may be selected by Human Resources for random drug testing. The person(s) employed under this job classification serves solely at the pleasure of the Judge. "AT WILL" positions can be terminated or modified without cause with no recourse, totally upon the discretion of the Judge and/or her designees.The City of Fairfield provides full-time employees with a wide range of benefits including Health, Dental and Life/AD&D insurance as well as holiday, vacation, personal and sick leave time. All full-time employees participate in the Ohio Public Employees Retirement System (OPERS)THE FAIRFIELD MUNICIPAL COURT IS AN EQUAL OPPORTUNITY EMPLOYER AND WILL NOT DISCRIMINATE ON THE BASIS OF: RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, DISABILITY, AGE OR ANCESTRY OF ANY PERSON.