Head of Operations

Job Description

Job Description

Who are we?
Cell Tech Cell Tech Inc. provides technology lifecycle services to K–12 school districts, including device repair, break/fix services, deployments, white-glove configuration, inventory management, warehousing, and courier/logistics services. We are seeking an experienced, hands-on Operations Supervisor to manage the day-to-day operations of one of our facilities. 

Job Summary
The Head of Operations is responsible for the overall daily performance of the facility, including repair operations, staffing, inventory, logistics, quality control, productivity, customer requirements, and service-level performance. This is a hands-on leadership position. The Head of Operations is expected to be actively involved on the operations floor, work closely with technicians, drivers, warehouse staff, and management, and ensure that customer commitments are completed accurately and on time. The ideal candidate is organized, accountable, comfortable managing multiple priorities, and able to identify operational problems and resolve them quickly.

Key Responsibilities

Facility Operations & Workflow Management

• Oversee daily facility operations, including device repairs, deployments, inventory, warehousing, and logistics.
• Plan and assign daily workloads based on operational priorities, customer requirements, and available resources.
• Monitor work orders, repair progress, turnaround times, and project deadlines.
• Identify operational bottlenecks, resolve issues, and implement process improvements.
• Ensure customer service-level agreements (SLAs) and quality standards are consistently met.

Team Supervision & Performance

• Supervise technicians, drivers, warehouse personnel, and other operational staff.
• Monitor employee productivity, attendance, performance, and quality of work.
• Provide training, coaching, and ongoing performance feedback to employees.
• Assist with staffing requirements, employee scheduling, overtime management, and workforce planning.
• Ensure employees follow company policies, safety procedures, and operational guidelines.

Repair, Inventory & Logistics

• Oversee the complete device lifecycle, including receiving, diagnosis, repair, quality control, staging, and shipping.
• Coordinate school district pickups, deliveries, and courier operations.
• Monitor incoming and outgoing shipments and maintain accurate chain-of-custody records.
• Ensure accurate inventory records for devices, replacement parts, and operational supplies.
• Coordinate with procurement and management to address parts shortages and inventory requirements.
• Maintain quality-control standards to minimize errors, rework, and operational delays.

Reporting & Coordination

• Utilize company systems, including Repair Genie and other operational tools, to track work orders, inventory, productivity, and repair status.
• Prepare and review daily and weekly operational reports.
• Monitor key performance indicators (KPIs), including repair turnaround time, employee productivity, inventory accuracy, and SLA compliance.
• Coordinate with internal departments, including HR, accounting, procurement, deployments, claims, and customer support.
• Communicate professionally with school districts, customers, OEM partners, and internal teams.
• Escalate significant operational, staffing, customer, or safety concerns to senior management.

Quality, Safety & Continuous Improvement

• Maintain a clean, organized, safe, and efficient working environment.
• Ensure compliance with company procedures, safety requirements, and customer-specific processes.
• Identify opportunities to improve operational efficiency, productivity, quality, and customer satisfaction.
• Support the planning and execution of large-scale device deployment, refresh, repair, and logistics projects.

Qualifications & Requirements

• Previous experience in an operations supervisory or team leadership role preferred.
• Experience working in a repair center, warehouse, logistics operation, IT services facility, or similar environment.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to supervise teams and manage multiple operational priorities.
• Excellent communication and interpersonal skills.
• Proficiency with spreadsheets, reporting tools, inventory systems, and operational software.
• Ability to monitor productivity, identify workflow challenges, and implement corrective actions.
• Strong attention to detail, accountability, and time management.
• Ability to work independently and make effective operational decisions.
• Willingness to work directly on the operations floor and lead by example.

Preferred Experience

• Laptop, Chromebook, or computer hardware repair operations.
• Warranty and out-of-warranty repair programs.
• Device deployment and white-glove configuration services.
• Inventory control, parts management, and warehouse operations.
• Courier, transportation, and logistics coordination.
• K–12 school district technology services.
• KPI tracking, SLA monitoring, and operational reporting.
• Quality control and continuous process improvement.

Benefits

• Paid holidays (6 per year)
• Paid Time Off (PTO) eligibility after one year of service
• Health insurance

Location: Williamsburg, Virginia

What We Are Looking For

We are looking for a results-driven, hands-on Head of Operation who takes ownership of daily operations and leads by example.

The successful candidate will be able to organize teams, prioritize workloads, resolve operational challenges, and ensure work is completed accurately, efficiently, and on time.

If you are an organized, dependable leader who thrives in a fast-paced environment and enjoys improving operational performance, we encourage you to apply.