IT Support Analyst

The IT Support Analyst will provide onsite IT support in San Diego, with a strong focus on Windows and macOS hardware, equipment deployment and recovery, shipping, and customer support. This is a hands‑on operational role that combines basic technical troubleshooting with IT equipment management and employee support. Responsibilities Deploy, configure, and support IT hardware for new employees Receive, process, and ship IT equipment to and from locations across the country Reclaim and process equipment from departing employees Provide walk‑up and general ticket support to employees Troubleshoot Windows and macOS hardware and application issues Provide onsite IT support at the San Diego office Support equipment inventory, shipping, and other day‑to‑day IT operations Assist with IT projects and additional operational needs as required Qualifications At least a year of experience supporting Windows and macOS environments Strong customer service and employee‑facing support skills Comfortable handling, packaging, and shipping IT equipment Strong troubleshooting, problem‑solving, and critical‑thinking skills Positive, patient, and friendly approach to supporting users Ability to explain technical issues clearly to non‑technical employees Comfortable performing repetitive operational and equipment‑related tasks Active Directory, Office 365, Okta, or MFA experience preferred Ability to work 100% onsite in San Diego, approximately 4–5 days per week #J-18808-Ljbffr