Recruitment & Retention Specialist

Caregiver Recruitment & Retention Specialist

Columbus, OH
Caregiver Recruitment & Retention Specialist - Senior Home Care
Location: Columbus, Ohio
Type: Full-time, in person
Compensation: $50,000 - $58,000 base salary
Benefits: Health benefits and retirement plan available
Reports To: Executive Director
Position Overview

Visiting Angels is seeking a Caregiver Recruitment & Retention Specialist to lead caregiver hiring, onboarding, engagement, retention, HR compliance, and employee relations for our senior home care agency.

This role is critical to ensuring the agency has a reliable, qualified, and motivated caregiver team to provide exceptional care to seniors and veterans. The ideal candidate is highly organized, people-focused, proactive, and comfortable balancing empathy with accountability.

This position serves as a culture builder, problem solver, and key support partner to agency leadership. The role will also participate in the agency's after-hours and weekend on-call rotation to support caregivers, clients, and urgent staffing needs.
Key Responsibilities
1. Caregiver Recruitment & Hiring

Develop and execute recruitment strategies to attract qualified caregivers.

Manage job postings and sourcing channels to maintain a consistent pipeline of caregiver applicants.

Screen resumes, conduct phone screens and interviews, and coordinate hiring decisions with leadership.

Track applicant flow, time-to-hire, hiring needs, and recruitment activity.

Build relationships with local schools, workforce programs, community organizations, and referral sources to support caregiver recruiting.
2. Onboarding & New Hire Experience

Oversee the caregiver onboarding process, including orientation, paperwork, background checks, drug testing, references, and credential verification.

Ensure all new hire documentation is completed accurately and on time.

Create a welcoming and professional new hire experience that reinforces Visiting Angels' mission, standards, and culture.

Coordinate with scheduling and operations to ensure new caregivers are positioned for success.
3. Caregiver Retention & Engagement

Implement caregiver engagement and retention initiatives, including recognition programs, appreciation events, check-ins, and mentorship support.

Conduct caregiver satisfaction check-ins, stay interviews, and exit interviews.

Identify turnover trends and recommend solutions to improve caregiver retention and morale.

Proactively address caregiver concerns and support positive employee relationships.

Promote a culture of professionalism, accountability, compassion, and teamwork.
4. Training & Compliance

Track and maintain compliance with caregiver training requirements, including state, VA, and Visiting Angels standards.

Coordinate required training, continuing education, and skill development opportunities.

Ensure employee files, certifications, credentials, and compliance records are accurate and up to date.

Support internal audits and compliance reviews as needed.
5. Employee Relations & HR Support

Serve as a first point of contact for caregiver HR questions, concerns, and workplace issues.

Support employee relations matters, including documentation, coaching, corrective actions, conflict resolution, and investigations.

Ensure HR policies are clearly communicated, consistently enforced, and aligned with agency standards.

Partner with leadership on performance concerns, attendance issues, professionalism expectations, and caregiver accountability.

Maintain confidentiality and professionalism in all HR matters.
6. After-Hours & Weekend On-Call Rotation

Participate in the agency's after-hours and weekend on-call rotation.

Respond to urgent caregiver, client, and scheduling-related needs during assigned on-call periods.

Support call-offs, staffing issues, caregiver communication, and urgent care coordination needs.

Document on-call activity and communicate important updates to the appropriate team members.
7. HR Metrics & Reporting

Track and report key HR and recruitment metrics, including caregiver applicants, interviews, hires, turnover, retention, time-to-hire, and caregiver satisfaction trends.

Provide regular updates and recommendations to leadership based on workforce data.

Support agency growth goals by helping maintain a strong and dependable caregiver workforce.
Skills & Qualifications

Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.

3-5 years of HR, recruiting, or employee relations experience preferred.

Experience in healthcare, home care, senior care, staffing, or service-based industries strongly preferred.

Strong interpersonal, communication, and conflict resolution skills.

Ability to balance compassion, professionalism, and accountability.

Strong organizational skills and attention to detail.

Comfortable managing multiple priorities in a fast-paced environment.

Knowledge of employment law, HR compliance, employee documentation, and credentialing requirements preferred.

Proficiency with HR systems, applicant tracking systems, scheduling software, and general office technology.

Must be willing and able to participate in an after-hours and weekend on-call rotation.
Ideal Candidate

The ideal candidate is a people-first professional who understands that caregiver recruitment and retention are essential to delivering excellent care. This person enjoys building relationships, solving problems, improving systems, and creating a positive employee experience while holding team members accountable to high standards.
Why Join Visiting Angels?

Visiting Angels provides compassionate, high-quality care to seniors and veterans in their homes. This role offers the opportunity to make a meaningful impact by helping build and support the caregiver team that makes our mission possible.

CRRS