Housekeeping Supervisor

POSITION SUMMARY

The Housekeeping Supervisor supervises and directs all of the activities of the housekeeping department (including laundry) to ensure the highest standards of cleanliness and appearance in the public areas and guestrooms.


ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Interviews and recommends candidates for hire in the Housekeeping Department. Participates in the orientation and job training of each new housekeeping employee; completes all appropriate orientation paperwork.
• Coaches and counsels employees in Housekeeping in a positive fashion to produce improved work performance.
• Recommends disciplinary action for violations of employee conduct policy and poor performance of essential tasks. Completes disciplinary documentation and submits to General Manager for approval.
• Maintains an effective training program to ensure that all new employees are properly equipped to execute their jobs. Personally follows up with new employees to assure they are receiving the proper training.
• Prepares work schedules to efficiently handle expected business levels forecasted by the Front Office Manager. Records and coordinates requests for vacation and time off.
• Inspects all rooms each day to ensure that proper standards are being maintained. Conducts individual and group training sessions and regular department meetings to correct deficiencies.
• Personally inspects all public areas at least twice daily (morning and afternoon) to ensure they are clean. Instill an attitude in all Housekeeping employees that they are pro-actively responsible for correcting any cleanliness problem they find.
• Ensures that Housekeeping coordinates with the Front Desk regularly through the morning to inform them of clean rooms that are available. Assures that a representative of Housekeeping works with the Front Desk in the afternoon to ensure that the Housekeeping Report results are compared against the room rack.
• Maintains sufficient levels of supplies necessary to effectively operate the Housekeeping Department.
• Inventories all supplies and linen at the end of each month. Completes inventory and shrinkage report for General Manager by the 5th of the month.
• Handles all purchasing for the Housekeeping Department, using proper purchase orders procedures. Checks all shipments to be sure they are complete. Ensures that invoices are approved and returned to the General Manager in a timely manner. Competitively bids all recurring purchases on a regular basis, to ensure lowest available pricing.
• Ensures the proper storage, usage, and disposal of all chemical agents utilized by Housekeeping. Ensures that all OSHA and HAZCOM procedures are followed.
• Maintains effective key control, including issuing of keys to room attendants and handling of guest room keys left behind. Ensures this is covered in initial and ongoing training.
• Maintains labor and other expenses to budgeted amounts. Ensure proper clock-in procedures are followed. Monitors hours worked to prevent overtime. Ensures that all employees report for work in full uniform including nametag. Records all incidences of tardiness and absenteeism to the General Manager on the proper form.
• Coordinates special project work, such as mattress top cleaning, deep cleaning, carpet cleaning, upholstery cleaning, etc., to ensure high standards of cleanliness and comfort to the guests.
• Conducts employee evaluations on or prior to their due date utilizing the appropriate form. Conducts the evaluation meeting with the employee, reviewing the results and setting action steps for any areas that need improvement.
• Maintains lost and found. Enforce policy that all found items are to be locked up and recorded. After 90 days, items turned in are to be given to the finder. Handle guest inquiries and process items to be returned to the guest COD in a timely manner. Ensure that lost and found storage is effectively secured.
• Aggressively promotes the hotel's policies on safety and security to all employees. Dedicates a portion of each departmental meeting to a topic in safety and security.
• Maintains assigned equipment, including but not limited to, vacuums, laundry equipment, carpet shampooers, etc. Cleans rooms when business conditions require.
• Works closely with maintenance to ensure that problems found in the rooms are reported promptly and follow up to make sure they are corrected.
• Handles guest complaints and requests efficiently to ensure high guest satisfaction.
• Performs other duties as requested.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Two or more years of housekeeping experience with supervisory experience preferred.
• One of more years general customer service experience required with excellent customer service skills.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position:

While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this position include those required for reading. The noise level in the work environment is usually moderate to high.


The employee is occasionally exposed to hazards including, but not limited to slipping, tripping, and falls; frequent exposure to dirt, humidity, heat, cold; frequent contact/immersion of hands in water, exposure to harsh and hazardous sanitation solutions, and frequent washing of hands.


The noise level in the work environment is usually moderate to loud.

Employment is contingent upon successful completion of a background and drug test.

JOB CODE: 1000373