Benefits Administrator

Responsibilities and duties:

Support core Benefits administration and operations

• Maintain the quality of our benefits databases: Work closely with the HRIS team to monitor the flow of benefit information, including Workday, BenefitSolver, Fidelity, Sun Life, Homewood, and payroll; Ensure timely, complete, and accurate maintenance; Update and keep employee records; Monitor data cleaning, establish and maintain records, files, and data resources, or update with providers (Workday, Businessolver, Fidelity, payroll); Handle any troubleshooting procedures
• Secure our invoice processing externally and internally: Process Benefit-related invoices as needed; Coordinate with the client's Finance team when necessary; Partner with carriers, brokers, and internal finance and accounting teams to gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans when needed

Provide Employee Support as such, but not limited to:

• Perform customer service functions by answering benefit-related employee requests and questions.
• Escalation point for 1st Point benefit queries.
• Advise employees of their benefit options directly or via the client's internal system
• Maintain Benefits websites and SharePoint.

Secure the reliability of our Benefits Payroll:

• Audit and ensure timely payment of monthly premiums and/or solve issues
• Perform weekly audits of the benefit deductions for payroll.

Support the overall Benefits administration priorities such as but not limited to:

• HIPAA : Plan and execute HIPAA training for the staff that touches benefits. This should be fully documented and completed by October of each year.
• COBRA: Work with the COBRA Administrator to ensure timely notices when needed
• Prepare data for the non-discrimination test and respond to census requests from vendors.

Support Client's Wellbeing administration program:

• Participate in the creation and development of our new well-being platform. Promote Energize for Life throughout the year.
• Ensure the administration of the program and check employees' eligibility
• Follow enrollment and participation statistics to identify possible improvements in the communication plan
• Update training materials (new employee guide, specific portal information update)
• Create wellbeing/benefits related communication emails
• Provide distribution list and necessary approvals to 1st Point HR (5 business days in advance requested)

Support the Leave of Absence employee process as a critical liaison, and this includes but is not limited to:

• Coordinate with the LOA Administrator as needed for benefit portion of Leaves.
• Prepare Direct Billing in coordination with BenefitSolver.
• Maintain a uniform, consistent approach to issues. Document as necessary.
• Facilitate the employee leave experience between the employee, the manager, and the HR team

Minimum Requirements:

• Bachelor’s degree in business administration, Human Resources, or a similar field of study
• 5-7 years of experience as a Benefits Administrator
• In-depth knowledge of different benefit plans
• Hands-on experience with HR Information Center (Shared Service PSS utilizing ServiceNow)
• Experience with creating SharePoint sites
• Strong Excel skills
• Strong communication skills, including English (Written and verbal)