Field Support Technician 1st Shift - Renton, WA (Onsite)

Field Support Technician

The Field Support Technician performs installation, service, and maintenance on Collins Aerospace Interior seating products and lavatories at Boeing aircraft manufacturing facilities. This role focuses heavily on electrical troubleshooting, system reliability, and support during aircraft build and delivery. This role will report to our Renton, WA facility and is a 1st shift position. The hours for 1st Shift are 5:30am 2:00pm.

What You Will Do

• Diagnose and resolve complex technical issues on business class, economy class, aircraft seating, and lavatories, provide clear recommendations and solutions to internal teams and customers
• Analyze and physically check wiring, operation of various electronic units, and systems components necessary to troubleshoot malfunctions during testing of components, equipment, or systems
• Use multimeters for continuity checks and system validation; verify system reliability during installation and test activities
• Read and interpret electrical wiring diagrams, schematics, component maintenance manuals, and engineering drawings to diagnose issues and execute repairs
• Perform on site field service including installation, operation, removal, and replacement of complex electronic and mechanical equipment to meet customer and company requirements
• Support customers with technical questions during pre-? and post?installation phases
• Perform self?inspections on work performed, and coordinate with Quality Assurance for buy-off
• Complete all required documentation accurately in Boeing's CMES and ensure Collins work tracing systems reflect current work status
• Assist with re-testing after installation to confirm systems meet required performance standards
• Communicate effectively with Collins leadership, Boeing teams, and customers to resolve issues and report status
• Travel domestically and internationally as needed to support field service operations and provide temporary support at other sites
• Perform other duties as assigned
• In this role, there will be frequent standing, walking, climbing, reaching, and working in confined areas; occasional kneeling, crawling, and lifting up-to 50 lbs.
• In this role you will be exposed to wet/humid conditions and outdoor environments, moderate noise levels

Qualifications You Must Have

• Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience
• Demonstrated experience in electrical troubleshooting
• Valid driver's license
• Experience with Microsoft Office

Preferred Qualifications

• Experience with on-site aircraft field support, manufacturing, and repair station environment
• Experience with Boeing BPI's and CMES computer systems
• Experience assembling or servicing commercial seating, lavatory, and galley equipment
• Experience with customer-facing communication

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!