Lead, Merchandise & Visual Execution

Saks OFF 5TH is the premier luxury off‑price destination with more than 100 stores across the U.S. and Canada and a strong online presence. We offer the best names in fashion at incredible value through our merchandise authority, unparalleled brand access, and a seamless connection between e‑commerce and stores. What This Position Is All About The Selling & Service Supervisor (SSS) leads our front‑line team to deliver exceptional customer service, achieve sales goals and key selling metrics, and create a friendly, high‑energy environment that drives profitability within the luxury off‑price market. Responsibilities Consistently greet customers and educate them on current promotions. Complete the markdown process in a timely manner with accuracy per company standards. Sign/advertise merchandise accurately and promote current promotions. Process sales transactions via POS register, adhering to checkout standards. Recommend, select, and help locate or obtain merchandise based on customer needs; assist customers in the fitting room for sizing, color, fit, etc. Collaborate with store management to organize marketing and promotional campaigns and coordinate staff schedules. Resolve customer issues while aligning with the core values of trust, integrity, and respect. Build rapport with customers and team, fostering repeat business and engaged associates. Maintain sales‑floor standards, replenishment, presentation, appearance, and cleanliness. Participate in training for new company programs, procedures, and technologies. Model and coach selling behaviors to meet or exceed key performance indicators. Adhere to Asset Protection, health & safety, and emergency protocols. Complete tasks or special projects assigned by store leadership. Qualifications High School Diploma or equivalent required; a 4‑year degree or relevant work experience preferred. Minimum 1+ year supervisory experience in a similar volume environment or a proven track record of effectively supervising a selling workforce. Demonstrated ability to drive sales and service, establish and maintain client relationships, and complete operational tasks. Experience training and coaching associates on selling behaviors for high performance. Flexible to work evenings, weekends, and public holidays. Energetic sales professional who can adapt to change, deliver results, and maintain high standards. Out‑of‑the‑box thinker who thrives in brainstorming sessions and generating innovative solutions. Confident, professional communicator with strong interpersonal skills. Benefits Competitive salary and store sales incentive program. Full‑time benefits package including medical, dental, vision, and other standard benefits. Employee discount and other exclusive perks. Opportunities for career advancement across retail, corporate, distribution, and other company functions. Career and Culture Be part of an empowered, innovative team that values a customer‑centric mindset and an adventurous spirit. You’ll play a critical role in shaping decisions that position the brand for success and enjoy a flexible work environment that supports your growth. Equal Employment Opportunity Saks OFF 5TH provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. It complies with all applicable state and local nondiscrimination laws. All terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training, are nondiscriminatory. Legal Notice (Massachusetts) It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr 060 - Saks & Company LLC