Implementation Project Manager II

Role Description

Medbridge is hiring an Implementation Project Manager II to own client implementations across our Care solutions, including RTM, HEP, Pathways, and EMR integrations. This role is at the forefront of digital health innovation, playing a meaningful part in how leading healthcare organizations adopt Medbridge's unified OneCare patient care platform and build durable clinical workflows around it.

The clients you'll work with are navigating real operational complexity:

• New billing workflows
• Clinician behavior change
• EMR transitions often happening at the same time

You'll be their primary point of contact from kickoff through go-live, and your work will directly shape the long-term value they get from the platform. This role sits at the intersection of project management, clinical operations, and cross-functional coordination. You'll partner with Product, Engineering, Account Management, and internal clinical SMEs, contributing your implementation experience to how the team continues to improve its processes over time and reports to the Director of Implementation.

Responsibilities

• Lead planning, scheduling, and execution of client implementations across RTM, HEP, Pathways, and EMR integrations, managing a concurrent portfolio of clients at varying project stages.
• Serve as the primary point of contact for client stakeholders, building trust, managing expectations, and ensuring continuity across the implementation lifecycle.
• Develop and track project plans; identify and surface risks early, with clear escalation judgment.
• Coordinate cross-functional work with Product, Engineering, and Customer Success, advocating for client needs and translating feedback back to clients.
• Conduct training sessions with clinicians and admins tailored to their workflows, clinical context, and product mix.
• Support change management planning to drive clinician buy-in and sustain long-term adoption.
• Maintain detailed documentation of client requirements, decisions, and project status in CRM and project management tools.
• Identify and document expansion and growth opportunities during implementation, building a clear picture for Account Management to carry forward after go-live.
• Act as a liaison to internal teams by surfacing client insights and contributing to process improvement.

Qualifications

• 3-5 years managing the full lifecycle of client-facing healthcare SaaS implementations, with the ability to quickly take ownership of client-facing work streams and ensure continuity and high-quality delivery.
• 1-2 years of experience with EMR or EHR integrations, either in a vendor or consulting role supporting the implementation, or on the client side managing an EMR transition.
• Strong project management skills, including risk identification, scope management, and task coordination during complex, multi-stakeholder rollouts.
• Comfort operating independently with sound judgment on escalation and prioritization.
• Strong written and verbal communication across both clinical and administrative audiences.
• Experience training clinicians or clinical staff on software or workflow changes in a healthcare setting.

Preferred

• Familiarity with RTM (remote therapeutic monitoring), telehealth, rehab, MSK, or PT/OT clinical workflows, or experience in a healthtech segment with meaningful clinical workflow complexity.
• Familiarity with healthcare billing workflows, payer enrollment, or billing-adjacent software implementations.
• Experience using tools like Salesforce (or similar CRM), Jira, Pendo, Tableau and project management platforms.

Benefits

• Salary Range: $90K- $110K
• At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.

Company Description

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Take the Next Step

If you’re excited about this opportunity and think Medbridge is the right fit for your career, apply now! Our Talent Acquisition team will follow up with you shortly.

Please note: Due to reports of phishing, we're requesting that all Medbridge applicants apply through our official careers page at . All official communication from Medbridge will come from email addresses ending with @medbridge.com.