Barista

Barista

Reports To: Shift Manager, General Manager

Location: Kansas City, MO

FLSA Status: Non-Exempt

Compensation: $15.25-17.50/hour + tips

Position Summary

The Barista is responsible for delivering high-quality customer service through the safe, accurate, and timely preparation and delivery of LaMar's Donuts & Coffee products. This role supports in-store beverage preparation, delivery of Lamar's products, customer-facing service, and general operational tasks.

A Barista must demonstrate exceptional hospitality, punctuality, product knowledge, and operational support across multiple areas of the business.

English or bilingual proficiency is required for all customer-facing, barista, and front-of-house responsibilities performed after 3:00 AM.

Duties and Responsibilities

Duties and responsibilities include the following. Other duties may be assigned.

Customer Service & Barista Responsibilities (From 3:00 AM through the end of business, depending on availability)

1. Welcome customers by identifying their interests and needs; take and process customer orders.

2. Educate customers by explaining menu items and answering questions.

3. Prepare and sell coffee and espresso beverages in accordance with prescribed recipes.

4. Explain differences in coffee beans, brewing methods, and equipment.

5. Maintain coffee inventories by replenishing beans, equipment, supplies, and donuts at the coffee bar.

6. Keep equipment operating by following instructions, troubleshooting issues, performing preventative maintenance, and notifying management of necessary repairs.

7. Enhance the store's reputation by taking ownership of assigned tasks and suggesting improvements when appropriate.

8. Maintain a safe and healthy work environment through proper sanitation and cleanliness practices.

Additional Responsibilities

9. Accept and fulfill delivery requests through LaMar's or partner delivery platforms.

10. Pick up customer orders promptly and verify order accuracy.

11. Ensure all beverages and pastries are properly packaged and secured.

12. Deliver products efficiently while upholding LaMar's hospitality standards.

13. Communicate professionally with customers and internal store teams.

14. Follow all traffic and safety regulations at all times and maintain professionalism.

15. Maintain a clean, organized work area and a polished personal appearance.

16. Load and unload merchandise, including lifting and arranging product as needed.

17. Operate equipment safely and courteously.

18. Prepare customer orders from tickets, pull merchandise from stock, and move heavy loads using hand trucks when necessary.

19. Perform other related duties as assigned.

Skills

Oral communication skills (English)

Written communication skills (English)

Technical communication

Customer relations (English)

Customer service (English)

Diplomacy

Math aptitude

Organizational skills

Professionalism

Presentation skills

Reading skills (English)

Computer literacy

Keyboard skills

Certifications / Licenses

Valid driver's license; must meet insurance underwriting requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made.

Language Ability

Ability to communicate effectively in English and another language for all required duties

Ability to read, interpret, and follow instructions for operational tasks

Ability to communicate effectively with management, team members, and customers

Reasoning Ability

Ability to define problems, analyze situations, and determine appropriate solutions

Work Environment

The Barista work environment includes kitchen, delivery, and retail settings. Noise levels are moderate. Reasonable accommodations may be made.

Compensation Disclosure

Employers must pay tipped employees a cash wage of at least $3.02 per hour if claiming a tip credit against minimum wage obligations. If an employee's tips combined with the employer's cash wage of at least $3.02 per hour do not equal the minimum hourly wage, the employer will make up the difference.

Physical Demands

Regularly required to stand, walk, use hands, reach, stoop, kneel, crouch, talk, hear, taste, and smell

Must be able to safely lift and/or move up to 50 pounds in accordance with OSHA safe-lifting and material-handling guidelines

Vision requirements include peripheral vision and the ability to adjust focus

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.