LEGOLAND CA Hotel Front Desk Host- Full Time

What youll bring to the team

Front Desk Agents are responsible for acting as the face of the Resort answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Candidates must be 18 for the role.

Key Objectives:

Welcome guests into the resort with a genuine warm welcome.
Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
Ability to work under pressure and in a fast environment.
Works effectively in a team environment.

Main Responsibilities:
1. Check guests in ensuring proper credit is received special requests are noted and fulfilled and accurate information is provided
2. Maintain and improve the quality of the guest experience
3. Process all payments according to established hotel requirements
4. Provide information and assistance to all guests and visitors
5. Provide prompt courteous and efficient handling of all requests for guest room reservations changes cancellations and information
6. Provides prompt courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
7. Play an integral part in assisting with emergencies (fire medical power/system failure) by contacting the designated personnel for immediate assistance.
8. Assist guest services safety services housekeeping and engineering team
9. Maintain confidentiality of all guests
10. Must be able to multitask and prioritize departmental functions to meet deadlines

Qualifications & Experience

1 3 years of Hotel front desk experience preferred.
Preferred candidate will have experience in OPERA property management system or equivalent.
Must be able to speak the English language clearly and fluently.
Preferred candidate will have the ability to speak Spanish fluently.
Provide excellent customer service and maintain a professional demeanour.
Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills proven conflict resolution skills and proven leadership skills to drive initiatives to improve the team and the business.
Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings weekends and holidays.

Physical Requirements

J. Wrist Deviation (Side to Side):

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

K. Hand/Wrist Repetitions (Up and Down):

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

L. Reaching:

1. None (0%)

2. Occasionally (1-33%)

3. Frequently (34-66%)

4. Constantly (67-100%)

D. Lifts and Carries: Frequency:

1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant

3. 25 to 34 pounds None Occasionally Frequently Constant

4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant

6. 75 to 100 pounds None Occasionally Frequently Constant

7. Over 100 pounds None Occasionally Frequently Constant

E. Lifts Overhead: Frequency:

1. Up to 10 pounds None Occasionally Frequently Constant

2. 11 to 24 pounds None Occasionally Frequently Constant

3. 25 to 34 pounds None Occasionally Frequently Constant

4. 35 to 50 pounds None Occasionally Frequently Constant

5. 51 to 74 pounds None Occasionally Frequently Constant

6. 75 to 100 pounds None Occasionally Frequently Constant

7. Over 100 pounds None Occasionally Frequently Constant

M. Grasping:

1. Simple: < 50 pounds

2. Firm: > 50 pounds

N. Manual Dexterity/Strength:

1. Gross motor light-moderate strength

2. Gross motor moderate - heavy strength

3. Fine motor light-moderate strength

4. Fine motor moderate - heavy strength

O. Pushing:

1. None (0%)

2. Occasionally (1-33%) lbs

3. Frequently (34-66%) lbs

4. Constantly (67-100%) lbs

I. Pulling:

1. None (0%)

2. Occasionally (1-33%) lbs

3. Frequently (34-66%) lbs

4. Constantly (67-100%) lbs

Hearing

Q. Hearing Requirements:

1. Special requirements

Able to consistently fulfill communication

needs. (alarms phone ringing conversation

clear acuity within 100 feet)

Working Conditions

U. Driving:

1. None (0%)

2. Occasional (1-33%)

3. Frequent (34-66%)

4. Constant (67-100%)

V. Noise (loud/repetitive < 85 decibels per OSHA Standard):

1. None (0%)

2. Occasional (1-33%)

3. Frequent (34-66%)

4. Constant (67-100%)

T. Personal Protective Equipment (e.g. respiratory mask etc.)

1. None (0%)

2. Occasional (1-33%)

3. Frequent (34-66%)

4. Constant (67-100%)

Other

W. Specify any other requirements or restrictions that should be considered .

Benefits

Alongside company paid holidays you can also look forward to enjoying a great benefits package freetickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

We want to ensure that everyone has the opportunity to perform their best at interview so if you have additional requirements due to disability or ill health please get in contact

Pay Range

Compensation between USD $19.50/Hr.-USD $19.50/Hr.