Bilingual Janitorial Area Manger (English/Spanish)

Franchise Business Consultant

JAN-PRO Franchise Development of Greater Cincinnati/Dayton is conducting a search for a bilingual Franchise Business Consultant within the Dayton area.

In this full-time role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through on-site Brand Standard Audits, prompt customer follow-up, and serving as a business coach and mentor to our JAN-PRO Cleaning & Disinfecting Certified Business Owners, you will support their efforts to provide the highest quality commercial cleaning in the industry, while achieving 98% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks.

Integrity, resilience, positivity, and a collaborative, problem-solving approach are requirements of this position. As a result of having these skills, the business consultant will enjoy achievable performance bonuses and various opportunities to advance a career in a fun and friendly environment - all while gaining serious credibility as part of an industry-leading sales team in a stable and highly respected franchise company.

We support a global leader in commercial cleaning services, JAN-PRO Cleaning & Disinfecting, with administrative and marketing services. In 2023, Entrepreneur Magazine recognized JAN-PRO Cleaning & Disinfecting as the #1 commercial cleaning franchise for the 15th consecutive year and honored with a 98% retention rate of clients who remain with us month after month. Our primary work is assisting entrepreneurs start & build their own business in a fast-growing industry.

What Will I Do As A Franchise Business Consultant:

• Develop a beneficial business relationship with all Certified Business Owners in assigned area.
• Audit accounts against our brand standards on a regular schedule.
• Quickly identify performance success or issues through 'proactive' site visits and effectively communicate to franchisees for resolution to aid with their account retention.
• Identify additional special service opportunities to assist in increasing franchisee revenue.
• Facilitate communication between the Certified Business Owners and their customers, when needed.
• Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.
• Provide on-call support, as necessary.
• Schedule meetings with franchisees to conduct business planning sessions.
• Complete and maintain accurate documentation of franchisee and client records.
• Support franchisees with onboarding and offboarding customers.
• Recommend solutions to retain franchise owners' customers.
• Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand.
• Provide business and technical training skills (Ex: strip and wax, carpet extraction, buffing etc.)
• Timely completion and documentation of administrative tasks.

You'll Be A Great Fit If You Have:

• Minimum of 4 years in janitorial operations and customer service experience.
• Having technical skills to strip and wax floors, carpet extraction and floor buffing is a PLUS!
• MUST have proficient bilingual speaking and writing capabilities (Spanish).
• Ability to multi-task and keep composure in a fast-paced work environment.
• Effective time management skills.
• Consistent follow-through on commitments.
• Ability to handle difficult situations and conversations.
• Excellent written and verbal (English) communication skills.
• Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations.
• Professional appearance, demeanor, and communication skills.
• Ability to work with sensitive information in a confidential environment.
• Experience cleaning schools, dealerships or medical facilities is a plus.

Equal Employment Opportunity at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: JAN-PRO Franchise Development of Greater Cincinnati/Dayton is committed to equal employment opportunities regardless of any protected characteristic and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at JAN-PRO Franchise Development of Greater Cincinnati/Dayton: We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.