Help Desk Support Services Specialist II

• Provide Tier II technical support for complex hardware, software, and connectivity issues.
• Diagnose and resolve escalated issues involving operating systems, devices, peripherals, and enterprise applications.
• Perform root cause analysis and ensure issues are fully resolved and documented.

• Configure, image, and deploy user workstations and peripherals (monitors, docking stations, printers, headsets, etc.).
• Ensure devices are compliant with CPM standards and ready for productive use.

• Maintain and validate hardware functionality.
• Install, configure, and support enterprise-standard software in alignment with Corporate IT specifications.

• Provision and manage user environments.
• Add, modify, and disable user accounts in Active Directory and Office 365 following established CPM controls and processes.

• Enforce CPM IT security and data privacy standards.
• Support license management and ensure systems remain compliant with corporate policies.

• Create and maintain technical documentation, procedures, and user guidance.
• Support user adoption of new tools, systems, and enterprise initiatives.

• Participate in cross-site and enterprise-wide IT projects, including acquisitions and site assessments.
• Coordinate with local site contacts while maintaining alignment with corporate IT direction and standards.

• Strong working knowledge of computer hardware, peripherals, operating systems, and enterprise software
• Solid understanding of networking fundamentals
• Proven ability to troubleshoot complex technical issues independently
• Strong organizational skills with consistent follow-through
• Clear and professional communication across regions and time zones
• Ability to manage multiple priorities in a global support environment
• Enterprise-first mindset with strong ownership and accountability

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field preferred
• Equivalent experience, including military technical training or hands-on IT support experience, will be considered
• Prior experience in a desktop or end-user support role strongly preferred

• Operates as a centralized Corporate IT resource supporting CPM globally
• Maintains a consistent focus on enterprise standards rather than local site preferences
• Demonstrates high ownership from issue intake through resolution
• Trusted to work independently with minimal day-to-day supervision

CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.