Account Manager

HealthCentral - New York, NY (hybrid or remote)

Account Manager

HealthCentral is a health experience company at the intersection of media, community, and culture. We translate clinical expertise into human understanding, pairing trusted medical insight with lived experience to create content, connections, and experiences that resonate in the real world.

We are seeking a strategic and client-focused Account Manager to support clients across integrated marketing, media, and communications initiatives. This role serves as a key day-to-day partner to both clients and internal teams, helping drive campaign execution, maintain strong client relationships, and ensuring high-quality delivery across programs.

This is an opportunity to work in a fast-paced, collaborative environment while gaining exposure across digital media, branded content, influencer marketing, and client strategy. The ideal candidate is highly organized, solutions-oriented, and comfortable managing multiple workstreams simultaneously within a dynamic and evolving media landscape.

This could be a great fit if you:

• Thrive in fast-paced, client-facing agency or media environments.
• Take ownership, move proactively, and know how to keep projects moving.
• Are a strong communicator who can build trust with clients and internal teams alike.
• Can juggle multiple campaigns, timelines, and priorities without losing attention to detail.
• Bring a solutions-oriented mindset and stay calm under pressure.
• Balance strategic thinking with strong execution and follow-through.
• Take pride in polished work, clear communication, and delivering a strong client experience.

Key Responsibilities

• Partner with Sales to develop strategic proposals and integrated campaign solutions aligned to client objectives, KPIs, and performance goals.
• Serve as the primary point of contact across assigned accounts, building trusted relationships with clients and agency partners while leading day-to-day communication and campaign execution.
• Lead cross-functional coordination across Sales, Ad Operations, Performance Marketing, Content, Influencer Relations, Analytics, and Finance to ensure seamless delivery of campaigns and programs.
• Own campaign and project management responsibilities including timelines, budgets, deliverables, reporting, and overall account health.
• Proactively identify operational or client risks, troubleshoot issues, and drive solutions with a strategic, solutions-oriented mindset.
• Develop campaign strategies, content briefs, and client-facing recommendations while balancing big-picture thinking with strong executional detail.
• Present campaign performance, strategic insights, and recommendations clearly and effectively to both internal stakeholders and clients.
• Represent and advocate for HealthCentral's products, capabilities, and point of view across client and agency interactions.

Requirements

• 2-6 years of experience in Account Management, Client Services, or Campaign Management within a digital advertising, media agency, healthcare marketing, or pharmaceutical media environment.
• Strong understanding of digital marketing, media strategy, campaign performance metrics, and client KPIs, with the ability to develop strategic, client-focused solutions that drive campaign success.
• Proven experience managing agency and client relationships in fast-paced, client-service-driven environments, with strong communication, presentation, and expectation-management skills.
• Ability to operate with an agency mindset - proactive, solutions-oriented, highly responsive, and comfortable managing multiple workstreams, deadlines, and evolving client needs simultaneously.
• Strong project management and operational skills, including ownership of timelines, budgets, deliverables, and cross-functional coordination across integrated campaigns.
• Strategic thinker with sound judgment and strong problem-solving abilities, capable of navigating client challenges, troubleshooting issues, and remaining calm under pressure.
• High emotional intelligence and professionalism with the ability to build trust, collaborate effectively, and contribute positively to team and client relationships.
• Familiarity with media-buying terminology and digital ad-serving/reporting platforms including Google Ad Manager (GAM), AdBook, DoubleVerify, and IAS.
• Proficiency in Excel, PowerPoint, and project management tools such as Monday.com.
• Bachelor's degree or equivalent professional experience preferred.

We Offer

This is a unique opportunity to join a fast-paced, health experience company reshaping how people understand and navigate life with chronic, serious, and rare conditions. In addition to a competitive salary, rich health plans, and dynamic benefits package, our company offers the following:

• The culture: HealthCentral provides a welcoming, positive work environment. Thanks to our people, HealthCentral has been recognized as a Great Place To Work® certified company! Our company culture is our top priority and we are consistently evaluating ways to better support our employees and teams.
• The people. You can't have a great company culture without great people! You will work alongside talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
• The business. Work you can feel great about! This is an opportunity to provide individuals the tools and resources to become more engaged in their health and wellness. Our mission is to empower patients and caregivers with information and applications to efficiently navigate the healthcare landscape and, as a result, achieve better health through the use of our products and services.
• The perks. HealthCentral offers a flexible remote working culture allowing employees to work from agreed upon work locations. We offer competitive compensation, comprehensive medical/dental/vision benefits, 401K, 21 days PTO, 6 Wellness Days, 2 Volunteer Days, 2 Floating Holidays, and an extensive holiday schedule along with Summer Fridays.

HealthCentral is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Individuals seeking employment at HealthCentral are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

Please note if you are applying to position at HealthCentral, we will never ask for you to purchase equipment as a condition of employment or require any paperwork from you prior to an offer being extended within our Paylocity system. For any questions or inquiries, please contact our HR team directly at View email address on click.appcast.io.