Field Service Technician II - Phoenix

Job Summary The Field Service Technician II is responsible for diagnosing, troubleshooting, repairing, and servicing window and door products in residential, commercial, and construction environments. This role requires hands‑on experience with window and door installation or repair, strong mechanical aptitude, and a customer‑first mindset. The ideal candidate is comfortable working independently, communicating directly with homeowners, builders, and contractors, and delivering quality workmanship that exceeds customer expectations. This position plays a critical role in ensuring customer satisfaction by identifying root causes of product concerns and implementing effective solutions while professionally representing MITER Brands in the field. Essential Duties and Responsibilities Professionally represent MITER Brands and provide exceptional customer service during all customer interactions. Travel to customer homes, job sites, and commercial locations to diagnose and resolve window and door product concerns. Troubleshoot, repair, adjust, and service windows, doors, hardware, glass, and related components. Independently perform service calls while maintaining quality workmanship and safety standards. Identify root causes of product issues and determine appropriate corrective actions. Operate and maintain hand tools, power tools, and service equipment safely and effectively. Document service activities, repair details, observations, and outcomes using mobile devices and company software. Complete and submit accurate service reports in a timely manner. Maintain service vehicle inventory and coordinate the pickup and delivery of parts between warehouses, manufacturing facilities, and customer locations. Inspect incoming parts and materials for quality compliance and coordinate replacements when necessary. Assist with warehouse organization, inventory management, and unloading deliveries as needed. Keep customer homes, job sites, service vehicles, and work areas clean and organized. Collaborate with other Field Service Technicians on larger projects and complex service situations. Adhere to all company safety policies, procedures, and guidelines. Demonstrate MITER Brands' Guiding Principles in all business interactions. Perform other duties as assigned. Qualifications Working knowledge of window and door products, components, installation methods, and repair techniques. Strong troubleshooting, diagnostic, and mechanical skills. Experience using hand tools and power tools. Ability to work independently and solve product issues with minimal supervision. Strong customer service and communication skills. Basic computer proficiency, including Microsoft Outlook and Windows-based applications. Ability to effectively use mobile devices and service software for reporting and documentation. Valid driver's license and acceptable driving record in accordance with company policy. Education and Experience High School Diploma or GED preferred. Minimum of two (2) years of experience in window and door installation, field service, or repair. Experience working directly with homeowners, contractors, builders, or distributors preferred. Physical Requirements Ability to lift, carry, push, and pull materials, parts, and equipment as needed. Ability to stand, walk, bend, kneel, climb, reach, and work in physically demanding environments throughout the workday. Ability to work indoors and outdoors in varying weather conditions. Ability to work in residential, commercial, manufacturing, and active construction environments. Ability to obtain Aerial Lift Certification within six months of employment. Work Environment Field-based position supporting customers throughout the Phoenix market and surrounding areas. Frequent interaction with homeowners, builders, contractors, distributors, and internal teams. Regular use of mobile technology for scheduling, communication, reporting, and documentation. Fast-paced environment requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities. Mandatory overtime may be required during peak periods or as business needs dictate. Travel Requirements Daily local travel throughout the service area is required. Travel between customer locations, warehouses, and manufacturing facilities is a regular part of the role. What We Offer At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance. Health & Wellness Three comprehensive medical plan options Prescription drug coverage Dental insurance Vision insurance Teladoc virtual healthcare services Employee Assistance Program (EAP) Annual Wellness Clinic Financial Protection Company-paid Life Insurance Voluntary Life Insurance Company-paid Short-Term Disability Company-paid Long-Term Disability Supplemental Hospital Indemnity Insurance Critical Illness Insurance Accident Insurance Additional Benefits Paid Time Off (PTO) and paid holidays 401(k) retirement plan with company match Tuition Reimbursement Program Legal Insurance Identity Theft Protection Pet Insurance Equal Opportunity Statement MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. Work Authorization and Sponsorship Disclosure The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment. Purpose Statement WE HAVE ONE PURPOSE: BUILD THE MOST VALUED WINDOW AND DOOR BRAND IN AMERICA. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal. #J-18808-Ljbffr Milgard Manufacturing LLC