Counter Sales Representative

Counter Sales Representative

Counter Sales Representative, HVAC and Refrigeration

The best counter people do not just sell parts. They keep the trade moving.

Full-Time | Monday through Friday, 7:00 AM to 4:30 PM | Ocala, FL | Tropic Supply, Inc.

This Is Not a Retail Job

At Tropic Supply, the counter is where the trade comes to get answers. HVAC technicians, refrigeration contractors, and mechanical professionals walk through our doors every day expecting speed, accuracy, and someone who actually knows what they are talking about. That is who we are looking for. Our Counter Sales Representatives are trusted advisors, not order-takers. If you come from a parts counter, a mechanical trades environment, or any role where contractors and technicians depended on your product knowledge, this is a career move worth making.

We have been family-owned and operated for more than 53 years. That kind of longevity does not happen by accident. It happens because we take care of the people who take care of us, our customers and our team alike, and we are looking for someone who wants to be part of a team that stays.

Help technicians and contractors identify the right part and solve product questions in real time, moving fast without sacrificing accuracy

Enter sales orders, process transactions, and handle returns, credits, and warranty claims

Keep the front end running cleanly even when volume is high and customers are stacked up

Assist with stocking, inventory counts, and helping customers load product safely

Build relationships that bring contractors back, treating every interaction as a chance to earn loyalty, not just close a transaction

You are the first person a contractor sees when they walk in and the last impression they take with them. Your job is to make both count.

Treats every contractor like a professional relationship worth keeping, not a transaction to close

Stays calm and clear under pressure when the counter is stacked up and the phone will not stop

Has the judgment to ask when unsure instead of guessing on a part

Self-directed, with no need for constant supervision

Experience at a parts counter, supply house, or trades-adjacent environment, required

Familiarity serving HVAC technicians, refrigeration contractors, mechanics, or similar trade professionals

Comfort with product lookups, order entry, and fast-paced counter operations

Ability to lift up to 75 lbs and move materials safely in a warehouse and counter setting

Clear, professional, and patient communication under pressure

Company-paid 100% employee medical and life insurance

Optional dental and vision coverage

Voluntary short-term and long-term disability

401(k) with company match

Paid time off

Employee discount programs

A stable, family-owned company where people are treated like they matter, and tenure is respected

Tropic Supply, Inc. is an Equal Opportunity Employer and Drug-Free Workplace