Service Manager

Job Details
About us:

Tuxedo Hospitality is a New York City based hospitality group, establishing its mark on NYC in 2016 with the opening of Chinese Tuxedo in the heart of Chinatown, continuing to grow since. The group currently features Chinese Tuxedo, Opera House, The Tyger and Soso's in its portfolio. We are in need of strong team members to join in continuing our growth. We value promoting from within and creating opportunities for our team members to grow based on their strengths..

Chinese Tuxedo and Opera House is a award-winning contemporary Chinese restaurant and bar located within a 19th Century opera house on Manhattan’s Chinatown historic Doyers St. Having opened in 2016 to packed dining rooms and critical acclaim, we have continued to grow exponentially each year. We are in need of strong team members to join in continuing our growth. We value promoting from within and creating opportunities for our team members to grow based on their strengths.

Benefits:

15 days paid annual leave inclusive of annual salary. Annual leave is accrued pro rata and can be compensated after completion of a 90-day probationary period.
United Healthcare Oxford after 90 days of full-time employment
50% Staff Discount at Tuxedo Hospitality Venues
Annual Complimentary Dinner for two at all Tuxedo Hospitality venues
We are committed to ensuring a sustainable work life balance.

Role and Responsibilities:

Assist in driving a world class and best in category restaurant operation
Continue to grow, develop and train a high-performance team
Actively find sustainable growth opportunities for the business
Be an ambassador and champion of team culture and guest experience
Leading to achieve and maintain the highest level of standards across all departments throughout all points of service
Open and Close of business, cash reconciliation, tip-pool reconciliation and reporting
Delegation of FOH opening and closing checklists, as well as daily positions
Ensure staffing levels are accurate and sustainable
Ensure Venue Ambience and Presentation are aligned with the venue’s conceptual vision
Maintain DOH and SLA compliance at all times
Connect and collaborate with all members of the 5 Doyers leadership team on all operations
Train and develop all frontline FOH staff team members
Manage performance issues and mediate disputes internally
Ensure the health, safety and welfare of all employees
Allocate sufficient resources for the practicable elimination or control of workplace hazards/associated risks in order to maintain a safe working environment and safe systems of work.
Promptly and effectively deal with occupational injury and illness through active involvement in the return-to-work process. All incidents to be investigated and corrective action implemented.

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Compensation Details
Compensation: Salary ($70,000.00 - $75,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

Required Skills
Hospitality Management

Leadership

Team Development

Strong Team Leadership

Communication

Team Leadership

Communication Skills

Collaboration

Problem Solving

Training and Development

Business Growth Strategy

Time Management

Ambassador for Team Culture and Guest Experience

Operational Management

Organizational Skills

Customer Service

Attention to Detail

Cash Reconciliation

Training and Mentoring

Customer Service Orientation

Crisis Management

Financial Management

Team Collaboration

Delegation

Adaptability

Compliance Management

Strategic Thinking

Staffing management

Mentoring

Conflict Resolution

Safety Awareness

Compliance With Regulations

Resource Management

Workplace Health and Safety

Operational Efficiency

Employee Health and Safety

Incident Investigation

Incident Investigation and Corrective Action

Tuxedo Hospitality is an equal opportunity employer. All applicants will be considered for employment. We are committed to an inclusive work environment and value it's constant evolution within our business practices.