IS Support Analyst I

Shriners Children's IS Support Analyst I

Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status.

The IS Support Analyst I provides front-line technical support to clinical and administrative staff across the organization. This position ensures the reliable operation of end-user devices, and communication systems that directly support patient care. This position requires up to 25% regional travel and up to 10% nationwide travel, as well as occasional evening, night, weekend or on-call work to support critical hospital operations.

Key Responsibilities:

• Troubleshoot, resolve, and document technology-related issues, while maintaining strict compliance with Shriners policies, HIPAA regulations, and IS security standards.
• Provide technical support for Shriners Children's (SC) users, Executive Leadership, Imperials Board members, Board of Governors, and affiliated vendors.
• Provide assistance to end user request and incidents via email, telephone, remote connection, and at the user's deskside.
• Strong problem-solving aptitude along with the ability to give clear and detailed instructions, as well as possess the ability to collaborate and communicate with technical and nontechnical departments across the organization for incident resolution and task requests.
• Ability to work independently and as part of a team while prioritizing multiple requests. The position will provide support for multiple computing devices, Active Directory Users and Computers, Active Directory infrastructure components, Windows servers, services and applications, mobile devices, and IP phones.
• Resolving customer reported problems, install hardware and software, and provide general IS support services for user reported problems.
• Participate in a 24 hour IS emergency line rotation with other IS staff.

Required Qualifications:

• 1 - 3 years of IS Support/Help Desk experience in a healthcare of hospital environment
• 1 - 3 years of Desktop IS experience
• Experience with Desktop operating systems including MS and Mac OS X
• Experience troubleshooting wireless attached devices in an enterprise environment
• Working knowledge of range of diagnostic utilities
• Ability to create automated software packages and installation options
• A+, MCDST certification or equivalent work experience
• High School Diploma/GED
• Associate's Degree in IT, Computer Science or related field - equivalent work experience will be considered in lieu of degree

The pay range for this position is $37.29 - $55.94/hour. Compensation is determined based on years of relevant experience and departmental equity.