Assistant Manager - New Castle

Job Details Location: New Castle, DE 19720 / Position: Assistant Manager / Reports To: Manager on Duty / Supervises/Manages: All front of house and back of house team members Job Summary The Assistant Manager is responsible for coordinating and participating in all areas of the restaurant’s operations. The Assistant Manager supports all team members during the shift to ensure all issues are resolved while maintaining safe, professional and efficient operations. Responsibilities include hiring, scheduling, training, motivating, and terminating team members. The Assistant Manager directs and guides customer service and works to resolve customer complaints. The Assistant Manager assists in maintaining food and labor budgets, oversees cleaning and maintenance of equipment and facilities, ensures staff is adhering to food safety guidelines, and maintains Seasons Pizza’s standards for high quality, fresh ingredients and accurate/correct orders. Responsibilities Follow opening and closing checklist procedures. Review the management log book daily. Be knowledgeable in all position tasks and able to cover shifts as needed. Train front of house team members to work their stations efficiently and safely. Ensure all front of house employees answer phones promptly (within 3 rings) and welcome in-person guests to provide quick and effective customer service. Hold team members accountable for performance, behavior and policy compliance; actively correct mistakes and missteps and take disciplinary action with documentation when needed. Prepare and cook all menu items according to spec. Ensure all kitchen procedures are being followed (e.g., sanitation, par levels, portion control, rotation). Monitor dining room service standards (if applicable). Complete and monitor cash handling throughout the shift. Assign deliveries to drivers, ensure deliveries are complete, accurate and leave the store within set on-time delivery standards, prepare for deferred deliveries, and notify kitchen staff of deferred orders and large deliveries. Follow proper vendor delivery procedures. Follow safe food handling and production procedures in accordance with health department regulations. Assign registers each shift, collect and close driver drops, conduct cash drops as needed; money should be neatly organized. Adhere to, and enforce, all company policies, including uniform policies and grooming guidelines, employee meal and discounts policy, vacation policy and time off request procedures. Follow voided ticket procedures. Follow credit card ticket procedures. Ensure all team members finish side work before clocking out. Follow register closing procedures (cash, receipts, payouts). Restock supplies as needed. Complete weekly and monthly inventory using Foodtec system and store tablet. Assist with onboarding new hires. Work with HR to ensure completion and compliance of employee paperwork, gather required documents (MVR, work permits, health insurance enrollment, etc.) and distribute information to team members as requested. Assist in recruiting, interviewing, and training new team members as needed. Follow reporting procedures for accidents/incidents (workers comp, general liability, driver, etc.). Attend all company meetings for management. Other tasks as assigned. Qualifications Education: High school diploma required; undergraduate degree preferred, preferably in Hospitality. Experience: At least two years as an employee at Seasons Pizza, or three years as a supervisor or manager in a restaurant or food-oriented retail environment. Knowledge of service standards, food and beverage controls, and operational efficiencies is preferred. Physical: Must be able to stand and walk for long periods and lift up to 50 pounds. Cognitive: Ability to read, speak and understand English. Work schedule: Weekend and evening hour availability mandatory; hours will vary but expect 40-50 hours per week. ServSafe Certified (upon hire or through Seasons Pizza training). Job Expectations and Leadership Hands-on management approach; accepts responsibility for one’s own actions. Growth mindset and receptive to suggestions to improve performance/behavior. Maintains focus and composure while working under pressure. Approachable leadership style, passion for developing self and others. Highly motivated and self-directed. Strong organizational and time-management skills. Results-driven; able to lead by example, delegate tasks. Report to work on time and adhere to time-clock requirements. Maintain positive customer and employee relations. Communicate daily with other managers verbally and in the management log book; discuss store performance and strive to improve. Act as a coach, teacher, support and guide for employees at all times, correcting mistakes or missteps as they occur. #J-18808-Ljbffr Christiana-Seasons Pizza & Restaurant