General Manager

Overview Panther National, located in Palm Beach Gardens, FL, is pleased to announce an excellent career opportunity for General Manager. We are seeking a driven individual who is eager to contribute and grow within a fast-paced hospitality-focused organization. As part of Troon, you’ll contribute to a global leader in golf and community management by leading a premier and award-winning property. Position Summary The General Manager will serve as the senior operating leader for Panther National following their start date in August/September 2026. This role will be responsible for establishing a clear operational vision, aligning senior leadership, setting service standards and leading the organization through a disciplined transition and relaunch. The General Manager will be highly engaged with existing members, provide visible and consistent leadership, and ensure a smooth transition process for all employees. The role will also be responsible for identifying and helping select additional senior leaders for departments that need to be created, strengthened, or formalized as the club and residential community continue to grow. A critical expectation of this position is close and active alignment with Sales and Marketing, ensuring that operational execution, member-experience, club programming, communications, and service standards directly support membership growth, brand positioning, residential sales objectives, and the broader strategic goals of the club and residential community. This position is critical to reducing execution risk, strengthening organizational readiness, and positioning Panther National for long-term operational success. Leadership and Organizational Scope The General Manager will provide leadership across current and future operating departments, including golf operations, club operations, food and beverage, membership, HOA-related services, security, engineering, residential services, and other support functions as the organization develops. The role will be expected to work closely with existing leaders while also shaping the future leadership structure required to support the club’s relaunch and long-term growth. Responsibilities include: Creating alignment among senior leaders. Clarifying roles, reporting lines, and decision-making authority. Establishing measurable standards of performance. Supporting the recruitment and selection of department heads. Ensuring that each department operates in support of the overall member and resident experience. Promoting strong communication between club operations, residential services, and ownership. Ensuring compliance with all company policies, employment laws, safety requirements, and operational standards. Establishing and maintains effective organizational plans, staffing models, and reporting structures. Partnering with leadership to proactively identify and implement organizational improvements. Member Experience and Culture The General Manager will be a visible, trusted, and professional presence for existing and future members. The role requires active engagement with the membership to support confidence, continuity, and service consistency on an ongoing basis. Responsibilities include: Building strong relationships with members and guests. Maintaining a professional, friendly, and service-focused presence. Establishing a service culture that reflects Panther National’s quality expectations. Ensuring that member concerns are addressed promptly. Supporting programming, communications, and service standards that enhance the club experience. Creating a culture where employees understand the importance of a personalized, attentive, and consistent approach. Operational Oversight The General Manager will be accountable for the effective performance of club and community operations. This includes ensuring that each department operates with clear standards, proper staffing, and a strong service orientation. Responsibilities include: Overseeing day-to-day operating performance through department leaders. Ensuring service standards are consistently applied across the property. Reviewing staffing models, operating procedures, and departmental readiness. Supporting food and beverage, golf operations and course maintenance, membership, lifestyle, housekeeping, security, engineering, residential services, HOA-related functions and any other departments, as applicable. Coordinating with department heads to improve efficiency, service quality, and accountability. Ensuring that facilities, amenities, and member-facing areas are prepared and maintained to expected standards. Monitoring the overall member and resident experience across all touchpoints. Talent and Team Development The General Manager will play a central role in building Panther’s long-term leadership team and employee culture. Responsibilities include: Partnering with Human Resources and ownership to recruit, evaluate, and select senior leaders. Supporting the development of clear job responsibilities and performance expectations. Creating a disciplined staffing and people strategy. Leading the integration of employees transitioning into Panther National. Supporting training programs that reinforce service standards and operational excellence. Developing future leaders within the organization. Holding leaders and teams accountable for performance, professionalism, and member service. Creating a positive, respectful, and high-performing workplace culture. Financial and Strategic Responsibilities The General Manager will be responsible for supporting the financial discipline and strategic direction of Panther National. Responsibilities include: Developing and managing operating budgets in coordination with ownership and department leaders. Monitoring expenses, staffing levels, service levels, and operating performance. Supporting capital planning and long-term operational planning. Providing regular updates to ownership and the Board regarding key priorities, risks, and performance. Evaluating operational decisions through the lens of service quality, financial discipline, and long-term value. Coordinating with Sales and Marketing on member programming, communications, events, tours, service standards, and club presentation to ensure a consistent luxury brand experience for current members, prospective members, residents, and buyers. Providing operational insight and member feedback to support sales strategy, marketing messaging, competitive positioning, and the overall value proposition of Panther National. Ensuring that club operations, staffing plans, service delivery, facility readiness, and member-facing experiences are aligned with marketing initiatives, sales timelines, and ownership’s revenue objectives. Supporting strategies that align club operations with broader residential, membership, sales, marketing, and community objectives. Helping position Panther as a premier golf and residential community with strong operational foundations. Qualifications and Experience The ideal candidate will have significant senior leadership experience in a high-end private club, luxury golf community, resort, or comparable hospitality environment. Required qualifications include: Proven experience as a General Manager, Club Manager, Chief Operating Officer, or senior executive leader in a luxury hospitality or private club setting. Strong understanding of private club operations, member services, golf operations, golf course maintenance, food and beverage, lifestyle amenities, facilities, staffing, and financial management. Demonstrated success leading complex operational transitions or pre-opening environments. Experience building, aligning, and developing senior leadership teams. Strong financial acumen, including budgeting, forecasting, labor planning, and performance management. Excellent communication, presentation, and relationship-building skills. Ability to work effectively with ownership, Board members, senior leaders, members, residents, employees and vendors. Demonstrated commitment to service excellence and operational accountability. Preferred Competencies ... Executive presence and sound judgment. Strong member-facing leadership style. Ability to create trust and confidence during periods of change. Clear and disciplined decision-making. High emotional intelligence and professional maturity. Strong organizational and project management skills. Ability to set standards and hold teams accountable. Collaborative leadership approach. Strong understanding of luxury service culture. Ability to balance strategic planning with hands-on operational leadership. Commitment to long-term community, membership, and brand value. Compensation & Benefits This position includes eligibility for the following benefits, subject to applicable plan terms: Compensation – Final competitive compensation will be based on experience, qualifications, and alignment with the leadership requirements of the role. Bonus Structure: A competitive bonus opportunity will be offered based on goals established by ownership and in alignment with the success parameters in place for the property. Healthcare Benefits – Medical, Dental, and Vision coverage. Retirement Benefits – 401(k) with employer match. Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria. Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company’s discretion. About Panther National Panther National represents a new generation in private golf club communities. Centered around a dramatic 18-hole championship golf course designed by golf legends Jack Nicklaus and Justin Thomas, Panther National offers an unparalleled golf experience as well as an array of resort-style amenities. At every turn, inspired spaces—from the Panther National Clubhouse to the rejuvenating Lifestyle Club and premier Racquet Center—are complemented by a strong focus on wellness and a curated approach to leisure, creating an environment designed for connection, balance, and ease. Learn more at About Troon Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at #J-18808-Ljbffr