Workplace Experience & Facilities Lead

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success . Our winning team pursues excellence while learning and evolving Career growth . We develop industry leading talent because Ross grows when our people grow Teamwork . We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE The Supervisor, Amenities of Site Amenities is responsible for day to day operational support and service delivery across the New York Buying Office, a dynamic, high traffic workplace supporting approximately 1,400 employees. This role provides hands-on oversight of key workplace amenities—including but not limited to the Conference Centers and other communal spaces (i.e., micro markets, mothers’ rooms, pantries and copy areas) ensuring each space is safe, well-maintained and aligned to corporate standards. The role requires strong coordination and accountability management of outsourced service partners, building staff, and Corporate Properties Leadership. Success in this role requires strong judgment, effective prioritization of competing needs and clear, professional communication with cross-functional partners and leadership across the organization. ESSENTIAL FUNCTIONS Facilities & Workplace Operations Perform daily floor checks across high traffic amenity zones to ensure cleanliness, readiness, and safety. Manage service tickets and work orders through to completion with timely follow up and clear communication. Serve as the initial on-site point of contact for building services, safety concerns, and outsourced vendors. Maintain adherence to workplace standards (cleanliness, signage, temperature/comfort, lighting, safety). Conference Center & Conference Room Oversight Own conference center(s) booking process and regular communications with administrative and support staff. Own all aspects of conference center readiness: room turns, layouts, supplies, furniture condition, and daily reset audits. Coordinate with IT/AV teams to ensure reliability of meeting technology; escalate urgent issues quickly. Support executive and cross-functional meetings, including layout planning and vendor access. Maintain documented SOPs for room resets, stocking, and end-of-day procedures. Perform weekly conference room audits to ensure proper chair and table layout. Food Service Experience (Outsourced managed service) Serve as the primary liaison to the food service vendor; track performance, cleanliness, and daily service standards. Conduct daily walk-throughs to validate stocking, critical equipment logs, sanitation, and presentation quality. Monitor customer experience with food services and micro markets; identify gaps and drive vendor corrective actions. Coordinate repairs to food service equipment (coolers, coffee machines, POS terminals) with vendors and building engineering. Provide oversight to weekly milk and breakfast delivery/distribution. Amenity Oversight (Outsourced managed service) Perform daily readiness checks for assigned amenity areas to ensure cleanliness, functionality of equipment and fixtures, safety compliance, proper signage, and availability of approved supplies. Partner with outsourced service providers and equipment vendors to coordinate preventive maintenance and timely repairs. Monitor adherence to posted guidelines; document and escalate any safety, misuse, or behavioral concerns. Provide oversight and support for adjacent support spaces to ensure they remain orderly, well maintained, and used appropriately. Micro Markets & Pantry Management (Outsourced managed service) Conduct stocking audits to ensure product availability, data integrity, and presentation standards. Coordinate vendor restocking schedules, equipment/appliance inspection & repairs, inventory adjustments and janitorial housekeeping needs. Ensure pantry areas (employee break spaces) with consistent supply levels and cleanliness expectations. ESSENTIAL FUNCTIONS (cont.) Vendor Management (No Direct Reports) Oversee outsourced vendors and service providers to ensure they meet SLAs, scope and site expectations. Validate completion of daily/weekly routines (cleaning, food service, amenity areas, stocking, PM visits). Track recurring issues and drive performance improvements through accountability conversations. Maintain vendor logs, access badges, and compliance with building policies. Safety, Compliance & Emergency Preparedness Identify safety hazards and lead immediate mitigation steps; log issues and follow up to closure. Support emergency procedures (drills, evacuations, incident reporting). Ensure food service and communal areas comply with safety, sanitation, and accessibility standards. Communication & Stakeholder Engagement Provide concise updates to Ross Associates, Corporate Properties Leadership and others as required. Partner with cross-functional teams (IT/AV, HR, Security, Food Services) to support business operations. Serve as a polished front-of-house Corporate Properties representative for workplace experience and amenity services. COMPETENCIES Building Effective Teams Developing Talent Collaboration Leading by Example Communication Ensures Accountability & Execution Manages Conflict Business Acumen Plans, Aligns & Prioritizes Organizational Agility QUALIFICATIONS & SPECIAL SKILLS REQUIRED 5+ years of facilities, workplace operations, hospitality, or amenity management experience. Experience coordinating outsourced vendors in high-volume corporate environments. Strong communication skills, including comfort interacting with executive levels. Ability to work independently in a large, complex office. Proficiency with Microsoft 365, Teams, and work order systems. Preferred Experience supporting large corporate sites (1,000+ employees). Hospitality and/or customer service experience. Familiarity with conference room technologies and event support. EDUCATION / CERTIFICATIONS Bachelor’s degree in business, finance or real estate preferred or applicable work experience. PHYSICAL REQUIREMENTS Sitting, standing, walking, hearing, talking on telephone, attending in-person meetings, typing, and working with paper/files Consistent timeliness and regular attendance Vision: ability to see information in print and/or electronically Lifting up to 50 lbs Full-time in-office presence required SUPERVISORY RESPONSIBILITIES N/A DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. The base pay range for this role $67,800.00 to $97,450.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. #J-18808-Ljbffr