Office Assistant

QUALIFICATIONS:

High school diploma or equivalent. Experience in a medical office setting is preferred. Must pass KBI, DCF child & adult abuse check, motor vehicle screen, and background checks. If the position requires the use of a personal vehicle for work purposes, the employee must have reliable, insured transportation that is properly registered and compliant with all applicable state and local requirements.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

1. Strong communication, problem-solving skills, and organizational skills.
2. Ability to work collaboratively in a team environment.
3. Ability to work independently in the community.
4. Proficient with computers, word processing, and general office equipment.
5. Excellent customer service and public relations.
6. The ability to maintain confidentiality policies and procedures is required.

DUTIES AND RESPONSIBILITIES:

1. Receive and greet visitors immediately upon approach.
2. Receive multi-line phone calls, take messages, and transfer calls.
3. Make appointments for patients and gather required information. Send the necessary documents to the patient for completion.
4. Receive payment for services or complete insurance reimbursement information.
5. Scan documents & place them in electronic health records & file documents in patient files.
6. Review and process requests for health records.
7. Enter data on the electronic health record for each new patient.
8. Enter data on the provider’s schedules.
9. Assist walk-in patients or existing patients in crises, making phone calls immediately to the crisis team or the executive director as needed.
10. Make appointment reminder calls.
11. Verify and update patient reimbursement daily.

TRANSPORTATION AND DELIVERY: For work-related travel, employees must operate company or personal vehicles responsibly, in accordance with all traffic laws, regulations, and organizational safety policies.

WORKING CONDITIONS AND REQUIREMENTS:

1. Regular and punctual attendance is required and is an essential function of this position.
2. This position requires the ability to operate a vehicle as part of routine job functions.
3. This position requires the ability to use a computer and software as part of routine job functions.
4. Employees are expected to perform duties at the designated work location stated in the offer letter unless otherwise noted by your supervisor.
5. Attendance at in-person meetings and training sessions is required, even for remote or hybrid roles, as necessary, unless otherwise noted by your supervisor.
6. Occasional overtime may be required depending on operational needs. Overtime will be compensated in accordance with applicable wage and hour laws.
7. This position requires the ability to lift and carry up to 25 lbs as part of routine job functions.
8. Perform other duties as assigned by your Supervisor or the Executive Director.

EMPLOYMENT STATUS: Non-Exempt

SCHEDULE: Full-Time or Part-Time

SALARY: Hourly Wage

SUPERVISED AND EVALUATED BY: Director of Office Operations