Senior Account Manager

Job Description We have an exciting opportunity for a Senior Account Manager to join a busy team working on a major retail client at Merkle. The Senior Account Manager is the key player who maintains client satisfaction through exceptional service and creates value by leveraging strong account management and interpersonal skills. The role is ultimately responsible for the day‑to‑day execution of the client’s marketing strategies, partnering with client and internal stakeholders to execute flawlessly and meet business goals. Key Responsibilities Support or act as the primary contact for day‑to‑day delivery team and client. Build strong relationships with key client stakeholders and internal teams to ensure campaign schedules and processes are clear and adhered to. Run internal and external client meetings; manage daily communication with key contacts. Ensure timeliness and quality of client deliverables. Continuously observe and identify areas to improve existing processes. Bring leadership, guidance, and operational efficiencies to the delivery team. View the bigger picture and disseminate information to the appropriate parties for execution. Apply critical thinking to identify and mitigate potential delivery risks. Remain focused on detail while managing multiple email campaigns simultaneously through Braze. Qualifications Bachelor’s Degree required. 6+ years of related agency experience, specifically within digital marketing or marketing operations. Experience with Braze. Excellent organizational skills with strong attention to detail and ability to manage multiple projects simultaneously. Experience with client‑facing responsibilities and client presentations. Knowledge of contracts, managing a scope of work, and scope creation and management. Ability to leverage business acumen to identify new business and marketing opportunities. Strong listening and superior relationship‑building skills. Experience leading teams is a plus. Compensation and Benefits Annual Salary Range: $68,000 – $110,400. Placement within the range is based on relevant experience, knowledge, skills, and other factors permitted by law. Benefits include: Medical, vision, and dental insurance Life insurance Short‑term and long‑term disability insurance 401(k) Flexible paid time off At least 15 paid holidays per year Paid sick and safe leave Paid parental leave For additional details regarding Dentsu benefits, please visit Work Arrangement Location: U.S. – Remote (Oregon – Pacific Time). This hybrid role combines remote flexibility with regular in‑person collaboration. Employees who live within a 90‑minute commute to one of the Headquarters or Hub Offices (New York, Chicago, Detroit, Los Angeles) may be required to work in the office 2–3 days per week, including one Team Day. The minimum number of days may vary by office and role. Employees who do not live near an office may be designated as remote, depending on the role and business needs. Equal Employment Opportunity Dentsu is committed to providing equal employment opportunities to all applicants and employees, regardless of race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth, or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Reasonable Accommodation Dentsu provides reasonable accommodation to individuals with disabilities and disabled veterans. If you require an accommodation because of a disability to search and apply for a career opportunity with us, please send an email to View email address on click.appcast.io with the nature of your accommodation request and contact information. #J-18808-Ljbffr