Technical Consultant I - Remote

Job Description

Job Description

Position Summary: Technical Consultant I

We are seeking a highly motivated and driven individual to join our team in the remote role of Technical Consultant I. This is an hourly, non-exempt position. This role supports the implementation of HCM Unlocked clients onto their HRIS system under the direction of senior team members. Comprehensive HRIS training will be provided. All work is project based and Consultants are responsible to ensure implementation completion based on the defined timeline.

This is an excellent opportunity for an early-career professional who is passionate about technology, enjoys solving problems, and wants to build a career in software implementation and consulting to help configure, test, and deploy technology solutions for clients. We provide a comprehensive training program designed to build both technical and business expertise.

As an employer, we value individuals who possess a strong sense of ownership, are self-driven, and demonstrate genuine enthusiasm for the work they do. This position requires an individual that has strong client relationship skills, is system driven, has meticulous attention to detail, and strives to deliver excellent client experience.

Essential Duties and Responsibilities:

• Learn and support the configuration of cloud-based business applications.
• Participate in software implementation projects from kickoff through go live.
• Supports all aspects of the HRIS implementation project(s) as an implementation specialist, following established processes and under the guidance of senior consultants.
• Perform system setup, data validation, and testing activities by following the steps required and working with the client and their employee data.
• Maintains a consultative approach with clients and team members to not only ensure the implementation is completed on time and accurately, but you seek out solutions for clients based on their needs and requirements.
• Responsible to learn and understand HRIS capabilities and functions and apply client data within the systems.
• Responsible for supporting not only the technical aspects of the implementation, but also the client and vendor relationships.

Candidate Profile:

• We are looking for a candidate who is customer obsessed. You are a key point of contact for your assigned clients and treat their business as if it were your own.
• You are capable of working independently, managing your time effectively with multiple clients, and delivering high-quality results even in the face of challenges. Your ability to prioritize tasks and meet deadlines will be critical to your success in this role.
• Excellent communication skills are vital for this role. You must articulate your ideas effectively, both verbally and in writing. Prompt responsiveness and communication with your clients and peers are critical to the success of this role.
• You take ownership of your work, approach it with a sense of responsibility, urgency, and accountability. You are someone who thrives on taking initiative, setting goals, and driving projects to successful completion.
• You are self-motivated and possess a strong work ethic with a rigorous attention to detail.
• We believe that enthusiasm is contagious and can drive positive changes. We are looking for a candidate who genuinely enjoys delivering exceptional customer experience, has a passion for implementation projects, and brings energy and excitement to their team and to their customers.
• You must be an analytical thinker with a passion for learning new things and be driven by milestone and project-based work.
• You approach challenges with a positive mindset, proactively seek solutions, and adapt quickly to changing circumstances.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Bachelor's degree or equivalent experience preferred.
• Strong verbal and written communication skills with the ability to interact professionally with clients and internal stakeholders.
• Demonstrated ability to learn new technology platforms quickly and adapt to changing business needs.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to document processes, requirements, and project activities accurately.
• Ability to work independently while collaborating effectively within a team environment.
• Willingness to participate in vendor-provided training and certification programs

Compensation & Benefits:

The hourly range for this position is $26.44 - $29.81. This range is based on relevant experience, skills, qualifications, and market data, and represents our good faith estimate at the time of posting. We offer a comprehensive benefits package including health insurance (medical, dental, vision, and life), voluntary benefits, pet insurance, retirement plan, and PTO.

Our commitment to an inclusive workplace:

HCM Unlocked is an Equal Opportunity Employer committed to maintaining a workplace that is free from harassment and discrimination of any kind. We value and respect the unique differences of our employees, recognizing that diversity fosters innovation, drives curiosity, and contributes to the overall success of our organization.

We provide equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or any other characteristic protected by applicable laws or regulations.? HCM Unlocked is committed to providing reasonable accommodations for applicants and employees with disabilities to ensure equal access to employment opportunities.

HCM Unlocked participates in the E-Verify Employment Verification Program.