Application Support Lead - Treasury & Capital Markets Platforms

Job Description- Application Support Lead – Treasury & Capital Markets Platforms Location: New York City, NY / Jersey City, NJ (Onsite) Domain: Treasury, Capital Markets & Investment Management Experience: 10+ Years Employment Type: Full-Time / Contract ***Must have-Spectrum Treasury platform experience t0 be considered** Position Overview We are seeking a highly experienced Senior Manager / Treasury Application Support Lead to provide onsite leadership and SME ownership for a portfolio of mission-critical Treasury and Capital Markets applications supporting Foreign Exchange (FX), Interest Rate Swaps (IRS), Fixed Income Securities, Reconciliation, Market Data, and Counterparty Connectivity functions. This role serves as the primary escalation point for Treasury production issues, ensuring platform stability, incident resolution, regulatory compliance, and seamless trading operations. The individual will partner closely with Treasury Front Office, Middle Office, Operations, Infrastructure, vendors, and offshore support teams to deliver best-in-class production support and service management across multiple Treasury platforms. The role requires strong domain expertise, release management experience, stakeholder communication skills, and the ability to lead critical production incidents in a high-availability banking environment. Key Responsibilities Treasury Trading Platform Support (Spectrum – Primary SME) Serve as the primary onshore support lead for Spectrum Treasury platform supporting: Interest Rate Swap (IRS) processing Treasury operations workflows Lead resolution of critical production incidents and business-impacting outages. Coordinate problem management and root cause analysis activities. Partner with business users, offshore teams, infrastructure teams, and vendors to ensure rapid issue resolution. Provide governance and oversight for Treasury production support operations. Release & Change Management Manage multiple application releases, hotfixes, and emergency deployments. Coordinate UAT activities with Treasury stakeholders. Prepare implementation plans, risk assessments, rollback strategies, and deployment documentation. Ensure successful production execution and post-implementation validation. Support platform modernization and version upgrade initiatives. Paragon Platform Ownership Act as primary SME and support lead for the Paragon Bonds platform. Manage production incidents, service requests, and application changes. Oversee non-production environment setup and maintenance. Provide business and technical guidance for fixed-income processing workflows. Drive knowledge management and support documentation. IntelliMatch Reconciliation Support Own production support and incident management activities for IntelliMatch. Lead reconciliation issue investigation and resolution. Coordinate with Treasury Operations and Finance teams on reconciliation exceptions. Maintain operational stability and support regulatory reporting needs. Treasury Peripheral Applications Support Provide SME-level support and governance for: FHLB Bancware Pershing NetX360 EuroClear Bloomberg connectivity platforms BMO Capital connectivity ICE Data services Refinitiv Datascope Serve as the primary escalation point for issues impacting Treasury integrations, market data delivery, settlement processing, and counterparty connectivity. Operational & Production Governance Perform daily Treasury production health reviews. Monitor ServiceNow ticket queues and incident trends. Review Spectrum JIRA updates and release schedules. Validate completion of critical Start-of-Day (SOD) operational activities. Conduct priority incident bridges and executive communications. Ensure compliance with operational controls and support standards. Serve as the primary liaison between Treasury business users and technology teams. Coordinate with external vendors and third-party application providers. Communicate production status, risks, release schedules, and issue remediation plans. Present RCA reports and operational metrics to leadership and business stakeholders. Lead onsite support activities during critical incidents and release weekends. Required Qualifications Education Bachelor's Degree in Computer Science, Information Systems, Finance, Engineering, or equivalent experience. Experience 10+ years of IT experience within Banking, Treasury, Capital Markets, or Financial Services. Extensive experience leading production support organizations in mission-critical environments. Proven experience managing major incidents, releases, and change governance. Experience working with trading desks, Treasury Operations, and external counterparties. Required Technical Skills Treasury & Capital Markets Platforms Strong hands-on expertise in one or more of: Spectrum Treasury Paragon Vision IntelliMatch EuroClear FHLB Systems Bancware Pershing NetX360 Bloomberg Platforms Refinitiv Datascope Databases & Middleware SQL Server SQL query development and troubleshooting Pervasive PSQL Data analysis and reconciliation support Application configuration management Infrastructure & Support Tools ServiceNow JIRA IIS Administration Application monitoring tools Incident and change management platforms Capital Markets Domain Knowledge Strong understanding of: Interest Rate Swaps (IRS) Fixed Income Securities Treasury Operations Market Data Platforms Counterparty Connectivity Settlement & Custody Operations Investment Management Workflows Preferred Certifications ITIL Foundation / ITIL v3 or v4 Treasury or Capital Markets certifications Microsoft SQL certifications Project or Service Management certifications Leadership & Soft Skills Executive-level communication and stakeholder management. Strong leadership in critical incident command and crisis management. Ability to drive cross-functional coordination across business, operations, infrastructure, and vendors. Excellent documentation, governance, and audit support skills. Proven ability to mentor offshore and onsite support teams. #J-18808-Ljbffr Cognizant