Product Manager, Card Shopping Experimentation

Build modern, test-and-learn digital experiences that reach millions of customers. You’ll guide strategy, delivery, and measurement while developing talent and driving results.As a Product Manager in Card Shopping Experimentation, you will lead Public Marketplace page redesign initiatives and strengthen the Experimentation & Testing program to improve customer and business outcomes. You will own initiatives end-to-end—from discovery and defining the approach through delivery, launch, and performance optimization—while coaching team members and aligning partners across a matrixed organization. This role will also manage direct reports, requiring the ability to coach, prioritize, and create clarity for team members while delivering through a highly matrixed organization. Working across Product, Technology, Design, Analytics, Marketing, and Operations, you will influence stakeholders around a clear vision and roadmap. Job responsibilitiesDefine and execute the product vision, strategy, and roadmap for Public Marketplace page redesign and experimentation initiativesLead discovery to understand customer needs, challenge assumptions, and identify opportunities that improve experiences and acquisition outcomesOwn end-to-end initiative delivery from ideation and business case development through execution, launch, measurement, and optimizationLead, coach, and develop team members by setting clear priorities, creating accountability, and removing blockersPartner with Technology, Design, Analytics, Marketing, Risk, and Operations to deliver customer-facing experiences and capabilitiesDevelop and manage product backlogs, requirements, and success metrics aligned to customer and business outcomesAdvance the Experimentation & Testing program by using customer insights, performance data, test results, and competitive intelligence to inform decisionsImprove experimentation velocity and engagement by identifying and driving changes to experiences and ways of workingDrive alignment across stakeholders by communicating priorities, trade-offs, decisions, and strategic direction clearlyInfluence decision-making by building strong partnerships, aligning on outcomes, and driving change across teamsMonitor performance and continuously refine experiences to improve customer satisfaction, acquisition results, and operational effectivenessRequired qualifications, capabilities, and skills6 years of experience in product management, digital product development, or a related fieldExperience owning products end-to-end from discovery and strategy through delivery, launch, and optimizationAbility to identify customer needs and translate insights into product experiences and measurable outcomesExperience with roadmap development, product discovery, requirements definition, prioritization, and value measurementAbility to develop and communicate a clear product vision, strategy, and roadmap to stakeholdersAbility to influence decision-making, drive alignment, and navigate complex, matrixed environmentsStrong analytical and problem-solving skills, including using data and customer insights to inform decisionsExperience challenging existing approaches and driving improvements that benefit customers and the businessStrong written and verbal communication skills for technical and non-technical audiencesAbility to balance strategic thinking with hands-on execution in a fast-paced environmentPreferred qualifications, capabilities, and skillsPeople leadership experience, including coaching talent, setting priorities, and driving accountability for deliveryExperience leading large-scale digital transformation, modernization, or customer experience initiativesExperience taking products or capabilities from concept to launch, including securing alignment and driving deliveryUnderstanding of experimentation, personalization, customer journey optimization, and data-driven decision makingExperience managing web and mobile experiences in close partnership with Design and Technology teamsApplicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Full timePosting Date: 2026-07-30