HELP DESK SUPPORT TECHNICIAN

HELP DESK SUPPORT TECHNICIAN

Liberty Healthcare Management Wilmington, North Carolina, United States About this position There's no place like Liberty Healthcare Management Come explore career opportunities with Liberty Health , a dynamic leader in the healthcare industry. Join us! We are currently seeking an experienced: HELP DESK SUPPORT TECHNICIAN JOB SUMMARY Provide first contact and incident resolution to customers with hardware, software, and desktop application software problems. Effectively escalates incidents to higher Help Desk Technician, Clinical, Level II or Level III support team when required. Document incidents status and solutions in the IT service management software. Provide technical assistance including both end users telephone calls, chat, electronically submitted requests and on-site. Address all smart phone and tablet issues including but not limited to configuring devices. Identify, diagnose, and resolve Level One issues for end users in a call center environment, including telephone calls, chats, electronically submitted tickets and on-site. Ability to work in a fast pace call center with multiple priorities while handling end users' requests. Analyze and solve end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, e-mail, internet, Wi-Fi and local-area network access. Support and implement of company procedures and policies. Perform other duties of a similar nature or level JOB REQUIREMENTS Working towards Associates degree or equivalent work experience Valid Driver's License in the state of employment Effective verbal and written communications skills Strong analytical problem-solving skills and excellent customer service skills. Desktop operating systems, various software applications and basic hardware for the PC. Principles and theories of network systems and management. Internet technologies and products; basic understanding of electrical safety procedure. Computer hardware fundamentals including printers. #J-18808-Ljbffr Liberty Healthcare Management