Veterinary Client Services Supervisor

Classification Title:

Vet Client Services Supervisor

Classification Minimum Requirements

Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

The University of Florida Veterinary Hospital at the World Equestrian Center provides Small Animal Primary Care and Emergency services as well as Equine Sports Medicine Rehabilitation and Diagnostic Imaging services. This role offers a unique opportunity to support both equine and small animal clients while helping shape the client experience in a growing and collaborative veterinary environment.

The ideal candidate is an experienced leader with a passion for customer service team development and operational excellence. This position requires a professional and composed individual who can effectively manage a variety of situations provide coaching and guidance to team members address escalated client concerns and work collaboratively with hospital leadership to continuously improve service delivery. The successful candidate must possess excellent communication organizational and problem-solving skills while maintaining a positive attitude and professional demeanor.

Why work for UF We know you care about your own pets as much as we do our patients so we offer discounts for all our employees pets. We encourage you to join our team and grow with us to make a difference.

Benefits:
The University of Florida offers competitive benefit including but not limited to;
Paid Leave and Holidays
Extensive Medical Benefits (including health dental and vision)
Professional Development Assistance
Employee Discount

This position requires a post-offer health assessment and background check.

Minimum Qualifications:
Associates degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Expected Salary:

$20 - 26 /hour

Preferred

Knowledge of medical terminology anatomy and terminology
Knowledge of the equipment and materials used and their availability and applications. Ability to operate a computer and utilize office suite software such as excel
Experience with staff scheduling
Demonstrate consistent professional conduct and meticulous attention to detail
Excellent verbal and written communication skills as well as interpersonal skills with patients staff and other members of the patient care team
Critical thinking skills and a positive attitude
Excellent verbal and written communication skills as well as interpersonal skills with patients staff and other members of the patient care team. Ability to effectively communicate with employees of various levels and responsibilities
Able to work in a team environment and collaborate with a variety of personnel in a positive manner
Ability to effectively maintain a working environment while in stressful situations
Critical thinking skills and a positive attitude; Able to think independently and demonstrate good problem solving skills

Special Instructions to Applicants:

In order to be considered you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs bend kneel pull push twist and stand for an extended period of time.

Required Experience:

Manager