Desktop Support Engineer:

$30.41 - $32.41 per hour

Akraya

Primary Skills: Ticketing Systems Proficiency (Intermediate), Hardware Troubleshooting (Intermediate), Software Support (Intermediate), Voice/Data Systems (Basic), Customer Service Excellence (Advanced)
Contract Type: W2
Duration: 24 Months
Location: Phoenix, AZ - 85043 (Onsite)
Pay Range: $30.41 - $32.41 per hour

Job Summary:
This role provides critical first-level technical support to end-users, resolving hardware, software, and communication system issues. The specialist will manage tickets, document resolutions, and ensure timely follow-up to achieve complete problem resolution. This is an onsite position requiring excellent communication and problem-solving skills.

Key Responsibilities:

Provide first-level technical support to all end-users.
Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
Write concise and informative support tickets and follow up on all assigned tickets.
Escalate complex issues to appropriate teams when necessary.
Maintain accurate and timely ticket documentation and resolution tracking.

Must-have Skills:

Proven experience with ticketing systems and technical documentation.
Strong troubleshooting skills for hardware, software, and end-user devices.
Excellent customer service and communication abilities, both written and verbal.

Domain/Industry Experience:
Retail or enterprise technology support experience is beneficial.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment . Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

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Vacancy posted 3 days ago

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