Customer Service Representative - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits: Opportunity for advancementPaid time offTraining & development About the Role As a State Farm Team Member in a Service role, you’ll help clients feel supported and informed—providing excellent customer service, answering questions, and assisting with policy and account needs. You’ll work closely with a dedicated team to ensure a smooth, professional member experience every day. What You’ll Do Greet clients and provide friendly, helpful service in person, over the phone, and/or digitallyAssist with policy and billing questions, account updates, and general service requestsSupport clients with changes to coverage, document requests, and routine account maintenanceProcess service transactions accurately and efficiently while following State Farm proceduresMaintain organized records and ensure timely follow-up on member needsCollaborate with teammates to ensure excellent service standards and a positive office environmentIdentify opportunities to improve processes and enhance member satisfactionIdentify sales opportunities and pivot on service conversations to create sales opportunitiesWhat We’re Looking For Strong customer service skills with a professional, empathetic communication styleAbility to multitask, stay organized, and manage time effectively in a fast-paced environmentAccuracy and attention to detail when handling information and documentationComfortable learning insurance-related products, systems, and processesTeam-oriented attitude and willingness to help wherever neededPrior customer service and/or office support experience is a plus (insurance experience is beneficial but not required)Preferred Qualifications (Optional) Experience in a customer-facing role (call center, retail, hospitality, admin support, etc.)Familiarity with insurance concepts or willingness to learn quicklyWhy Join Our Team? Opportunity to build a rewarding career in a stable, member-focused organizationSupportive team environment and training to help you succeedOpportunity for growth and development into enhanced roles