Account Manager, Premium Service

Account Manager, Premium Service

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and motivated Account Manager, Premium Service within the Ticket Sale and Service Department. This position will be responsible for engaging top businesses in the Phoenix area to service our most premium club spaces and sell suite rental & group opportunities. The Account Manager, Premium Service's primary focus will be engaging current clients to optimize experience, renew their premium book of business and driving new business via referrals, cross-sells and face-to-face meetings, with the ability to sell full menu.

Your Role on the Team

• Build and maintain strong relationships with premium clients through proactive communication, strategic account management, and a high-touch service approach
• Drive retention and revenue growth through renewals, upgrades, cross-sells, referrals, and thoughtful account development strategies
• Serve as the primary point of contact for an assigned book of business, delivering a consultative client experience that creates long-term value
• Execute creative engagement and hospitality strategies through game-day hosting, networking events, in-market meetings, and personalized touchpoints
• Conduct in-person appointments both at the arena and throughout the Phoenix market to deepen relationships and grow business
• Meet and exceed activity benchmarks, including outbound touchpoints, face-to-face meetings, and revenue goals
• Utilize CRM and reporting tools to manage accounts, track opportunities, and drive strategic decision-making with strong operational discipline
• Partner cross-functionally with sales, service, and operations team

Your Skills and Experience

• Shown ability to work in a team-oriented environment and effectively influence and connect with C-Level executives
• Professional verbal and written communication skills
• Proficient in Microsoft Office, with a focus on Word, Excel, and PowerPoint
• Previous working experience with Microsoft CRM Dynamics and/or Ticketmaster Archtics is a plus
• Candidate must have a strong work ethic and a desire to build a career in professional sports

• High school diploma or GED
• Bachelor's degree or equivalent experience required
• Minimum of 3 years sports ticket sales & service-related experience with a focus on B2B. Experience within B2B service specifically is a plus

The Team & Experience

We believe great organizations are built by great people. That's why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an "I'll do it" mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
• Full fitness center with locker rooms and showers
• Indoor/outdoor basketball courts
• Pickleball court
• Golf simulator and putting green
• On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.