Customer Service Representative

Customer Service RepresentativeThis role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.Essential Functions and Basic DutiesDevelop and maintain customer relationships in a professional mannerProcess hold/release of inventoryReview receipts/outbounds for accuracyInvoice and verify accounts accurately and in a timely mannerGenerate customer reports per customer request as neededVerify inventory and notify customers of potential shortagesEnsuring electronic transactions are not failingCoordinate with Operations on special customer requests, expediting when necessary.Serve as first point of contact to resolve customer issues.Maintain and file documentation in an organized and comprehensive way.Perform other duties and special projects as needed.QualificationsHigh school diploma or GEDExcellent verbal and written communication skills.Excellent organizational skills, including ability to multi-task and prioritize workload.Proficient computer skills, including Microsoft Office Suite.Strong sense of urgency and ability to meet deadlines.High level of attention to detail.Willingness to carry out procedures as directed.Understand and follow verbal instruction, written instruction, and company policiesComfortable working independently or as a team.All qualified Arcadia Cold Storage and Logistics applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.