Community Manager

Location Eclipse, 1725 Crescent Plaza Dr, Houston, TX 77077, USA Overview At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters In it to win it We take initiative Be accountable One Morgan We are team players We are inclusive No Drama We Get it Done We are reliable We are effective Raise the Bar We learn from our mistakes We strive to improve Hold ourselves to high standards Keep on Truckin’ Embrace challenges & be optimistic We are resilient Choose positivity We are level-headed Reputation is Earned Daily Do the right thing We are honest and have high integrity We make good decisions Benefits Training Flexible Spending Accounts (Medical, Limited Purpose) Health Savings Account Voluntary Life Insurance Long-Term Disability Insurance Company Paid Life Insurance Company Paid Short-Term Disability Insurance 401K (Traditional & Roth) with Company Match Employee Assistance Program Vacation Sick Floating Holiday Holiday Schedule Referral Bonus Program Leasing commissions, Renewal commissions, and Quarterly Bonus Program What You'll Do Essential Job Functions: Manage the day to day operations of the community to achieve the highest level of professionalism by all Team Members in the office and on the community. Adhere to Morgan’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook. Adhere to all Fair Housing laws. Operate the office in a professional, clean, uncluttered and well-staffed manner. Maintain office and resident files (paper and online) in a confidential and secure manner using the Morgan standard. Supervise the Office Team Members. Supervise, with the assistance of the Lead Maintenance, the Service Team Members. Create, maintain and encourage excellent resident relations. Promptly attend to, and resolve when necessary, resident comments, concerns and/or complaints. Require all Team Members to be professional and friendly to the residents while adhering to Morgan’s standards of non-fraternization. Maintain and/or create a resident renewal program. Create a sense of community with the residents and the community. Supervise, with the assistance of Lead Maintenance, the service team of the community. Meet daily with Lead Maintenance. Monitor the timely completion of all service requests. Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc. Monitor and perform annual inspections that are required by the City, County or State. Keep all required permits for operating the community such as pool, spa, elevator, sign etc. current. Maintain and manage the financial responsibilities on the community. Adhere to the Community budget and report variances. Prepare monthly financials as directed by the Regional Property Manager. Provide additional financial information to owners and/or Morgan senior management team. Assess the move out condition of apartments to prepare the final account statement. Prepare and submit annual budget data to the Regional Property Manager. Manage accounts payable processing in a timely and prudent manner. Manage and monitor all rental collection on the community. Collect rent in a timely basis per the lease contract. Deposit checks (and/or scan checks) and post entries to resident ledgers in OneSite. Ensure compliance with Community Policies and lease agreements. Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, eviction, and court hearings, etc. Responsible for all personnel issues on the community by following the Morgan standard. Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of the Regional Property Manager, Human Resources and the Senior Vice President. Monitor daily work and professional growth of all Team Members. Schedule and monitor vacation, holidays and sick time for Team Members on the community. Ensure all team members comply with Morgan’s dress code. Complete meaningful annual performance reviews with all team members. Ensure required training is completed by all team members. Comply with all training requirements set forth for this position. Manage, create and monitor the marketing of the community. Drive qualified traffic to the community. Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income. Provide marketing ideas and a fresh approach to achieve the goals set by the budget, Regional Property Manager, marketing team and/or owner. Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates. Non-Essential Job Functions: Other tasks as assigned by your supervisor, not listed as essential job functions. Physical Requirements On feet 33% to 100%. Perform routine office duties such as filing into high and low cabinets; picking up debris on community. Climb stairs, inspect and show community by accessing upper floor apartments. Push or pull, inspect and show community, reach above shoulders, store supplies, inspect community. Grasp, grip, turn, and finger dexterity—typing, writing, handling packages and supplies. Lift and carry weights up to 50 lbs (often with assistance). Also lift 10‑25 lbs occasionally, less than 10 lbs most of the time. NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators. Wear Personal Protective Gear such as provided back brace when necessary. Vision Requirements Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence. Frequent need to see small detail. Frequent need (33%‑50%) to see things clearly beyond arm’s reach. Hearing, Speaking and Written Requirements Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects. Ability to read, write and understand English. Driving Requirements Frequent need (33%‑50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities. Occasional need (1%‑33%) to respond to after‑hour emergencies. Must have a valid driver’s license, insurance and car registration if driving for business purposes. Constant need to be indoors (100%). Frequently outdoors (33% to 50%) during all weather conditions. Occasional exposure to paint fumes, solvents, adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N‑95 Mask), rubber gloves and eye protection when necessary. Qualifications Skills Internet: Some Knowledge OneSite: Some Knowledge Word: Some Knowledge Excel: Some Knowledge Behaviors : Motivations : Education Required: High School or better. Preferred: Associates or better. Bachelors or better. Experience Required: Minimum 3 years of experience as a residential Community Manager; preferably having experience on 300+ units. Proven experience in the following is required: Ability to interact well with co‑workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner. Above average organizational and verbal skills. Ability to accurately perform intermediate mathematical functions. Strong customer service and marketing skills. Preferred: Proven experience in the following is preferred: Lease‑Up Public Facility Corporations (PFC) housing model Entrata Licenses & Certifications Preferred: Certified Apartment Mgr, Accredited Residential Mgr. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr The Morgan Group