Onboarding Coordinator

The Lifted Difference

At Lifted Hospice, our mission is simple yet powerful: Helping people live life to the fullest. We serve the communities where we live and work by delivering compassionate, clinically excellent end-of-life care. With a commitment to dignity, comfort, and quality of life, we walk alongside patients and their families—meeting them where they are, when they need it most.

What makes us different is how we show up. We care for patients and families like they're our own—and we support each other the same way. At Lifted Hospice, you'll be part of a culture built on trust, unity, and joy. We serve from a place of favor, and we never forget the sacredness of what we do.

A Calling with Impact

At Lifted Hospice, how someone starts is as important as the work they do. Our Hospice Onboarding Specialist plays a vital role in making sure every new team member feels welcomed, equipped, and connected—starting from day one.

In this role, you'll lead the full onboarding experience for new hires—from scheduling and systems setup to orientation, follow-up, and culture integration. You'll serve as a liaison between leadership and the clinical teams to ensure a smooth, compliant, and meaningful transition into the Lifted family.

Whether helping a new nurse in Fort Worth or a chaplain in San Antonio, your work ensures that every team member is prepared and supported to live out the mission from the very start.

Your Role in the Mission

As the Onboarding Coordinator, you are the first impression, steady guide, and behind-the-scenes coordinator for Lifted's newest team members. You oversee the full onboarding journey of managing logistics, paperwork, systems access, compliance requirements, and warm welcomes.

You serve as a consistent point of contact across departments and markets, helping new hires integrate into Lifted's culture while ensuring timely completion of CHAP-required orientation, licensure verification, documentation, and role-specific training.

You'll also support leadership in onboarding process improvements, multi-site scaling, and team development.

Key Responsibilities

• Manage the onboarding journey – Oversee all onboarding tasks from offer acceptance through the first 90 days, including welcome communication, scheduling, documentation coordination, and system access setup—ensuring timely completion of personnel files, CHAP-required training, orientation checklists, and role competencies.
• Facilitate warm welcomes – Prepare orientation materials, welcome packets, technology, and workspace setup so every team member feels seen and supported from day one.
• Ensure compliance – Track, document, and verify completion of CHAP, Texas HHS, and internal onboarding requirements in collaboration with leadership and clinical managers.
• Support cross-functional alignment – Collaborate with nursing, Executive Director, People & Culture department, IT, and leadership to ensure onboarding is aligned with Lifted standards and role expectations. Support interdisciplinary consistency as required by CHAP HR.3 and HR.5.
• Train on systems and tools – Provide initial training and support on Lifted systems (e.g., EMR, Google Suite) to ensure documentation competency prior to independent use, in accordance with CHAP standards.
• Serve as a point of contact – Be available to new hires for questions, troubleshooting, and encouragement throughout the onboarding process.
• Support multi-site launches – Assist with onboarding and setup in new or expanding markets, including occasional travel and remote coordination as needed.
• Report and improve – Monitor onboarding timelines, report metrics, and recommend process improvements that align with CHAP PI.1 and PI.2 performance standards.
• Protect Lifted culture – Model professionalism, warmth, and joy in every interaction—helping new team members understand and embody the organization's mission, as referenced in CHAP CR.1.
• Stay responsive and flexible – Adapt to changing priorities, team needs, and launch schedules with grace and ownership.

Skills & Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum of 2 years of administrative, People & Culture, operations, or onboarding experience; healthcare or hospice experience strongly preferred.
• Familiarity with CHAP hospice accreditation standards or willingness to complete onboarding compliance training within the first 30 days.
• Exceptional organizational skills with attention to detail and accuracy.
• Excellent interpersonal and communication skills—written, verbal, and professional presence.
• Confident with onboarding software, document tracking, and digital communication tools.
• Experience using Paylocity and/or UKG is preferred.
• Able to manage multiple onboarding tracks simultaneously while remaining proactive and people-first.
• Must be able to read, write, and communicate clearly in English.
• Valid driver's license, reliable transportation, and valid auto liability insurance.
• Ability and willingness to travel locally or regionally to support multi-site onboarding as needed.

Where You'll Work

This is a field-and-office-based role. You'll work from a central Lifted office in Plano, Texas, with flexibility to support onboarding remotely or in person across multiple Lifted sites—including Fort Worth, San Antonio, Austin, and future markets.

This role requires excellent communication, some local travel, and occasional support outside traditional business hours (especially during growth seasons, launches, or leadership onboarding).

At Lifted Hospice, we don't just work together—we move forward together.

Benefits for Full-Time Team Members Include:

• Paid Time Off
• Employer-paid life insurance policy
• Employer contributions toward employee health and dental insurance
• Comprehensive benefits, including medical, dental, vision, life, and both short-term and long-term disability coverage
• 401(k) Plan — includes discretionary profit-sharing contribution(s)